TRAINING SPECIALIST

SALARY RANGE: $55,000 to 75,000
FLSA: Exempt
LOCATION: NACA Office Nationwide
BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more
Website: www.naca.com

NACA
NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage.

NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas:

• NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores.
• Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below-market fixed rate without consideration of one’s credit score.
• Largest and most effective HUD-approved counseling organization providing from 20% to 30%+ of the nation’s housing counseling.
• At the forefront in the fight against abusive and discriminatory lending practices.
• Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis.
• High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media.
• Growing its existing offices, adding new offices nationwide, expanding its operations, and hiring additional managers.
• Harnessing its power in the fight for economic justice and affordable homeownership for all.

For more information about NACA and its history and programs, visit www.naca.com

TRAINING SPECIALIST

The Training Specialist ("TS") supports the design, development, delivery, and administration of NACA's training programs for employees, contractors, and external housing counseling partners. The TS works closely with the Training Director and Subject Matter Experts to develop curricula, create engaging learning materials, manage learning technologies, coordinate training programs, and evaluate training effectiveness.

This position requires experience in curriculum development, instructional design, learning management systems (LMS), and eLearning technologies, as well as the ability to manage multiple training initiatives in a fast-paced environment. The TS serves as a key resource in developing training standards, supporting organizational growth, and ensuring staff are equipped with the knowledge and skills necessary to deliver exceptional service to NACA Members.

JOB RESPONSIBILITIES

• • Develop, maintain, revise, and standardize training curricula, learning pathways, and course materials to ensure consistency and effectiveness across NACA programs and departments.
  • Partner with subject matter experts to design instructor-led, virtual, blended, and self-paced learning programs.
  • Create and update eLearning content, including online courses, job aids, videos, assessments, and knowledge resources.
  • Administer learning management systems (LMS) and other training technologies, ensuring accurate enrollment, tracking, reporting, and learner records.
  • Evaluate training effectiveness through assessments, surveys, performance metrics, and learner feedback, making recommendations for continuous improvement.
  • Research and recommend innovative learning technologies, instructional tools, and best practices to enhance employee development and engagement.
  • Manage training content repositories and ensure all learning materials remain current, accurate, and aligned with organizational objectives.
  • Generate training participation, completion, certification, and compliance reports for leadership review.
  • Support the onboarding and professional development of employees by creating structured learning pathways and role-based training programs.
  • Map out annual training plans for all NACA new hires.
  • Analyze training metrics, learner performance, and program outcomes to identify opportunities for improvement an