We are seeking a Technical Writer to join its Global Product Team. This role is responsible for creating, maintaining, and publishing high-quality internal and client-facing documentation that supports product integrations, implementation activities, and ongoing customer success. The ideal candidate combines strong technical writing expertise with project management skills and the ability to translate complex technical concepts into clear, user-friendly content. Experience leveraging AI tools for content development and documentation management is highly valued.

• Create, edit, and maintain comprehensive technical documentation, including:
  • Implementation Guides
  • Program Guides
  • Technical Reference Documentation
  • Best Practices
  • FAQs
  • Technical Specifications
  • Supporting Product Materials
• Partner closely with Product Managers, Engineers, and cross-functional stakeholders to understand technical requirements and translate them into clear, accurate, and customer-friendly documentation.
• Ensure all published content adheres to documentation standards, style guidelines, and quality assurance processes.
• Own the end-to-end documentation lifecycle, including intake, drafting, review, approvals, publication, and maintenance.
• Prioritize and manage documentation requests through JIRA, coordinating timelines and deliverables across multiple projects.
• Establish and facilitate documentation intake, review, and publishing cadences with global product stakeholders.
• Maintain documentation inventories, version control records, publication logs, and working drafts.
• Develop and manage capacity planning workbooks to track project milestones, publication schedules, service-level agreements (SLAs), and business priorities.
• Utilize AI tools such as OpenAI, Claude, and similar platforms for content drafting, quality reviews, style consistency, and process optimization.
• Drive stakeholder accountability by coordinating content reviews, tracking deliverables, managing deadlines, and facilitating alignment meetings.
• Support publication and distribution of documentation to internal and external repositories.

• 3–5 years of experience in Technical Writing, preferably supporting client-facing products, technical integrations, or software documentation.
• Proven experience developing documentation for technical audiences such as developers, fraud analysts, payment professionals, or similar stakeholders.
• Exceptional written communication, editing, and proofreading skills with strong attention to detail.
• Experience creating Standard Operating Procedures (SOPs), implementation guides, and technical documentation.
• Familiarity with AI-powered content creation and automation tools.
• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication, collaboration, and stakeholder management abilities.

• Technical Writing
• SOP Development
• AI Tools (OpenAI, Claude, etc.)
• Product Documentation
• Project Management
• Content Editing & Review
• Stakeholder Management
• JIRA

Job Type & Location

This is a Contract to Hire position based out of Foster City, CA.

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Foster City,CA.

This position is anticipated to close on Aug 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive ne