Location: San Francisco, CA

Salary: $26.44 per hour, non exempt

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Position Summary

With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.

Position Responsibilities

• Coordinate client move-ins into scattered-site, supportive housing units.
• Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability.
• Work with the Housing Acquisition Specialist team to assist with housing placements and assignments.
• Assist with maintaining client application reviews and trackers.
• Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.
• Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants.
• Routinely make home visits and phone calls to program participants.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by Program Supervisor and Program Manager.

Requirements

Professional Experience

• Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus
• Case Management experience is a plus
• Knowledge of different housing models, particularly rapid rehousing, a plus

Knowledge, Skills, and Abilities

• Bilingual a bonus
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel and make multiple visits in the field
• Access to reliable transportation
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment

Core Competencies

Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services

Conflict Management: Addresses conflicts by understanding nee