Status: Full-Time Regular, Exempt

Position Summary: The Medical Front Office Supervisor is responsible for the smooth operation of the Medical Department Front Office. Establishes and maintains a collaborative working relationship with providers and back office staff to ensure smooth patient flow and the provision of high quality services. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities: Under direct supervision of the Medical Clinical Manager, will perform the following duties but not limited to:

• Provides general administrative support to the Clinic Manager and the site Medical Director. The incumbent provides support for the medical department as a whole
• Ensures that all work meets quality standards and is completed in a timely manner
• Assists clients in enrolling in health insurance plans, Covered California and completing required paperwork
• Supervises medical receptionists and other staff as assigned
• Works closely with the Site Clinic Manager, Back Office Supervisor, and Triage Nurse to ensure proper management of the assigned site
• Oversees the cash collection process and communicate closely with the Billing department
• Assists with the training of new Front Office staff as well as staff from other clinic areas when requested
• Assures smooth patient flow and makes suggestions on how to improve the patient flow
• Oversees all office processed to ensure an efficient well-organized delivery of medical services; coordinates medical office logistics
• Serves as back up for the different Front Office positions
• Develops and maintains front office policy and procedure manual
• Takes minutes of meetings as requested
• Alerts and reminds staff of meetings, trainings, etc.
• Assists in research for special projects (QI, etc) for the medical department as directed
• Assists in ordering and maintaining office supplies for the assigned site
• Tracks newly enrolled members and screens patients for different health programs & coverage
• Enforces and trains staff on updated fee schedules
• Assists with the update of patient registration forms as directed
• Updates the clinic regarding new programs in general
• Assist with the tracking of various measures in i2i and eCW
• Ensures that medical electronic and paper forms are completed correctly and forwarded to the finance department in a timely manner
• Types correspondence, memos, and reports as directed
• Collects monthly financial statistics from eCW for reports
• Creates and modifies schedules in the electronic appointment system
• Maintains the strictest client confidentiality per HIPAA standards, except when mandated reporting is required
• Involved in outreach activities for the medical department
• Responsible for resolving patient and customer complaints in a timely manner
• Acts a role model for great customer service and assists staff in management of problem patients and situations requiring conflict resolution
• Participate as a proactive representative of the Patient Centered Health Home
• Perform duties utilizing the Team-Based Approach
• Performs other duties as assigned

Required Qualifications, Knowledge and Abilities:

• Associate degree in health related field. Bachelor degree preferred in health related field
• Minimum of two (2) years of supervisory experience, preferred in a medical office or health center facility
• Spanish speaking is preferred
• Knowledge of medical office procedures, ICD 10 and CPT 4 codes, and medical billing procedures
• Excellent customer service and supervisory skills required
• Knowledge of MediCal and other government health programs
• Enthusiastic, flexible, cheerful, initiative, innovative, team-orientated, and reliable
• Knowledge of and ability to relate to the American Indian community and other minority populations
• Possession of a valid California Driver License, automobile insurance, and a clean driving record
• Ability to maintain strict confidentiality
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing en