About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary
The Contingency Management (CM) Case Manager provides comprehensive coverage to clients participating in GLIDE’s Contingency Management program, which is an evidence-based treatment that uses incentives to encourage positive behavioral changes related to substance use. GLIDE’s CM Program will focus on clients who use stimulants and are interested in managing and/or changing their relationship to stimulant use. This program will offer three groups weekly, individual check-in’s, drop-in hours available for clients and clients will receive financial incentives for UAs negative for stimulant use as well as other psychosocial goals as defined by the client in collaboration with GLIDE. Through outreach, health education, counseling, and case management, this position will support a client case load of 20 to 30 clients to maintain program adherence and achieve progressive, positive health and wellness outcomes. The Case Manager should understand the social determinants of health and will support assistance with housing, benefits, critical identification documentation obtainment, health care engagement, access to behavioral health supports, and any other needs identified by the client, and any other. This position involves direct in-person client contact with diverse, high-risk individuals, many of whom are active substance users, substantial community outreach, and group facilitation.
Note: This position requires a Peer Support Specialist, Addiction & Recovery Counselor, or Certified Substance Use Disorder (SUD) credential.
Essential Duties & Responsibilities:
- Provides health education to CM clients for enrollment, including completing initial intake and assessment documentation for enrollment, facilitating program orientation and guide clients on the benefits, expectations, and requirements of the CM program including communicating program rules, expectations and incentive structures.
- Facilitate CM health and wellness education groups, process groups, and drop-in groups for active client cases and program alumni.
- Assist with coordinating and implementing CM programming activities that promote outreach, education, engagement, and positive health outcomes for clients (i.e. orientations, partner presentations, graduations, and celebrations, etc.).
- Conduct rapid urinary analysis (UA) tests for CM cohort members, in accordance with regulations and professional standards, maintaining chain of custody, and ensuring accurate and timely documentation of all results per workflow and data systems requirements
- Develop professional and trusting relationships with clients and provide motivational counseling to assist clients in managing their substance use using harm reduction principles. Provide drop-in support and one-on-one counseling, including crisis intervention, advocacy, and referral services.
- Develop and maintain effective care coordination with internal GLIDE programs and external resources for client access to ensure a holistic approach to client care. Refer and link clients to other providers where needed to support the clients’ goals, health and wellness and document progress to maintain accurate records of service delivery.
- Monitor and document client outcomes, especially the targeted behaviors and goals that are eligible for incentives. Work with the program manager/director to release incentives to clients in a timely manner per program protocols, and document receipt according to program guidelines.
- Maintain complete and updated intake, assessments, case management notes, group attendance logs, referrals and other required data captures in a timely and accurate manner in accordance with program standards, organization policy, and applicable local, state, and federal laws for CM services. Submit monthly activity and data reports that capture contract deliverables in required database workflows and systems.
- Assist with evaluation and surveying activities to ensure continuous quality improvement for client experience and outcomes,