**Working Location: Pennsylvania, Center Valley** **Workplace Flexibility: Hybrid** **_For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​_** **_​_** ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: **Patient Focus, Integrity, Innovation, Impact and Empathy.** Learn more about Life at Olympus: https://www.olympusamerica.com/careers . **Job Description** This position carries significant responsibility and relies on both collections and customer service experience and judgment to accomplish and meet customers needs and Olympus's compliance and delinquency expectations. This position provides a continuous point of contact with Olympus Sales Reps Product Managers and Third Party Vendors and will serve as the central point in resolving all Demo asset returns related issues. Additionally as the compliance landscape has changed this position will work closely with the Compliance Department. The Asset Retrieval Administrator is responsible for: The retrieval management of assigned accounts related to the thousands of assets under all Olympus Demo inventory. Olympus Demo inventory include but are not limited to: Central Demo Core Demo Marketing Product Loans Grants Tradeshows Workshops and any other programs that may fall under the Asset Management group. The coordination and administration of the Olympus Centralized Asset Return Process. This duty requires coordinating the return logistics with Reps Product Managers Third Party Vendors to ensure assets are returned to Olympus as quickly and cost effectively as possible. All customer service and Asset collection activities within his or her specified assigned area and the coordination of compliance reporting to the Compliance Department. **Job Duties** + Customer Service Duties and Responsibilities: + Use SAP, Salesforce and Datasweep to research assets history and Sales Rep account information in order to make appropriate inquiries to Reps about unreturned equipment. Review data for accuracy make corrections and notify Supervisor about discrepancies. + Utilize Fed Exs tracking system to set up and follow up on the return shipment of asset units. + Maintain communications link with Sales Representatives and Regional Manager when assistance is needed on certain retrieval issues (e.g. customer non-compliance with the return of overdue equipment) + Responsible for monitoring the Asset Retrieval phone line. + Respond to all phone calls and e-mails from customers within 24 hours. + Provide copies of agreements and supporting information to Sales Reps upon request. + Resolve procedure-reporting issues recommend and take appropriate actions on discrepancies to resolve issues. + Resolve or direct Sales Reps to appropriate contacts on any issue. + Collection Duties and Responsibilities: + Establish and maintain relationship with all Sales Reps Product Managers and Third Party Vendors within assigned area. + Initiate and consistently communicate our collection process following guidelines policies and procedures for all delinquent RMAs with accounts in assigned area. + Reduce delinquency of outstanding assets at accounts in assigned portfolio. + Follow set guidelines for resolving disputed claims and coordinate closely with Compliance for any discrepancies. + Perform other related duties as assigned. **Job Qualifications** + One of the following: + High School Diploma and a minimum of four years of customer service or collections experience required. + Associate's Degree and a minimum of two years of customer service or collections experience. + Bachelor's Degree: Business Major **Why join Olympus?** We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. **Equitable Offerings you can count on:** + Competitive salaries, annual bonus and 401(k)* with company match + Comprehensive medical, dental, vision coverage effective on start date + 24/7 Employee Assistance Program + Free live and on-demand Wellbeing Programs + Generous Paid Vacation and Sick Time + Paid Parental Leave and Adoption Assistance* + 12 Paid Holidays + On-Site Child Daycare, Café, Fitness Center** **Connected Culture you can embrace:** + Work-life integrated culture that supports an employee centric mindset + Offers onsite, hybrid and field work environments + Paid volunteering and charitable donation/match programs + Employee Resource Groups + Dedicated Training Resources and Learning & Development Programs + Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA **Are you ready to be a part of our team?** Learn more about our benefits and incentives: https://www.olympus