**What makes DHL great** Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. **_Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_** DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. **Start YOUR career with DHL today...** We have an immediate career opportunity for a qualified **Field Service Supervisor** . The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations. **Key Responsibilities:** + Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved, and company policies adhered to with the goal of improving profitability for the company + Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers + Supervises warehouse sort operations processing international import and export shipments + Supervises back-office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary + Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments + Responsible for handling and inspecting dangerous goods for export + Charged with developing and managing relationships with Business Partners + Responsible for development and implementation of special projects + Ensures quality system is implemented and maintained within area of responsibility + Manage Key Performance Indicators and cost levels + Assists in annual budget preparation + Provides technical product assistance to staff + Advises staff of changes to company policies and goals + Supervise back-office staff; responsible for hiring, coaching, training, and developing subordinate staff + Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes + Sets objectives and delivers results with a short-term, operational focus + Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems + Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances + Assigns and checks work + Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook) + Provides guidance and training + Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class + Provides input to hiring, firing, layoff, promotion, reward, and other decisions **Skills & Qualifications:** + Complete understanding and wide application of principles, theories, and concepts in function or business area + An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered + Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization + Generally, understands basic supervisory approaches for work direction, motivation, and disciplinary action + Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience + Professional certification required in some areas + Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards + Must be 18 years old + Excellent customer service skills + Candidate must pass pre-employment background, drug, and medical physical screening + This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process. **Physical Requirements:** + Must be able to lift up to seventy (70) lbs occasionally + Must be able to lift forty (40) lbs frequently + Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly **Emplo