If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Night - 08 Hour (United States of America) Job Description We're excited to share a unique opportunity to join a team that keeps Stanford Medicine running smoothly around the clock. As a **Facilities Call Center Specialist** , you'll be the person others count on to make sure facilities and other operational requests are handled quickly and professionally. If you enjoy helping people, staying calm under pressure, and working in an environment where every day is different, this role could be a great fit for you. You'll be taking calls, entering requests, coordinating support, and working closely with teams across the organization. + It helps to be comfortable using computer systems, being a fast-typer, and communicating clearly with individuals at all levels. + Past experience in customer service or call center work is always helpful. + Familiarity with **Cisco** phones or **Microsoft Office** is a plus but not required + Your ability to prioritize, stay organized, and provide excellent service to our internal partners is a must + **100% Onsite -** **10:00pm to 6:30am - Thursday through Monday (Off Tuesday/Wednesday)** The **Facilities Services** division enhances health through leadership, collaboration, and innovation. The team offers essential non‑clinical support 24/7, ensuring safe operations and planning for future needs. Facilities Services represent the intersection of planning, construction, general services, and facilities operations. You can learn more about at: Facilities Services | Stanford Health Care (https://stanfordhealthcare.org/about-us/facilities-services-and-planning.html)     The **Facilities Infrastructure & Safety (FIS)** business unit plays a vital role in ensuring the safety, security, and operational integrity of Stanford Health Care facilities while managing disaster preparedness and complex building systems. FIS encompasses **Environmental Health & Safety, Facility Field Services, Protective Services, Security Services, Office of Emergency Management, Facilities Engineering - Systems, Operational Technology, Facilities Engineering - Infrastructure, the Facilities Services Response Center,** and **Facilities Administration and Operations** . **Facilities Services Response Center (FSRC)** is a transformational department focused on consolidating multiple independent call centers into one unified model. This allows Stanford Medicine to scale and respond more effectively to the growing operational demands of the organization. The **FSRC** plays a critical role in ensuring smooth facilities operations by handling a wide range of service needs quickly and efficiently. **This is a Stanford Health Care job.** **This is a Stanford Health Care job.** **A Brief Overview** The Facilities Call Center Specialist I receives and manages incoming calls/inquiries, typically in emergency or service-related situations. Responsible for gathering information, assessing urgency, and dispatching the appropriate personnel or resources to address the call. Facilities Call Center Specialist acts as a crucial link between callers and field units, ensuring timely and effective response. **Locations** Stanford Health Care **What you will do** + Answers a high volume of telephone calls, emails and Microsoft Teams messages promptly and professionally. + Dispatches the appropriate facilities services personnel or equipment needed to address urgent and non-urgent service requests to the appropriate location. + Relay information clearly and concisely to field units, including directions, updates and any relevant details. + Assess the urgency and nature of each call and prioritizes dispatch accordingly. + Maintains accurate records of calls/inquires, dispatches and other relevant information. + Actively engage in briefing oncoming shift personnel on awareness or evolving issues. + Follows and provides feedback on standard procedures, protocols and regulations to ensure all urgent and non-urgent operations are carried out efficiently + Provides excellent service to callers/inquiries, even in stressful situations, and builds positive relationships. + Responsible for escalating complex or unresolved issues to Facilities Call Center Specialist III or management. + Perform additional duties as assigned to support departmental needs. **Education Qualifications** + High School Diploma or GED equivalent. **Experience Qualifications** + Minimum of two (2) years of progressively responsible and related work experience. **Required Knowledge, Skills and Abilities** + Ability to adapt to and deal with change and ambiguity. + Ability to multi-task, handle multiple tasks simultaneously, including answering calls, dispatching resources, and documenting information. + Ability to plan, organize, prio