JOB SUMMARY:

The Mobile Service Technician’s primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Successfully complete assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems.
• Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.

1. Concern
2. Cause
3. Correction

• Accurately track all parts and materials needed to perform repairs using the NetSuite application.
• Road Service Calls -travel to a customer’s location in a company service vehicle to perform repairs at the customer’s location.
• Effectively communicate with customers to provide an Iconic Customer Experience.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Properly secure all supplies and parts.
• Maintain all industry related and required Certifications.
• Conform with all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• Execute basic and advanced diagnostic and repair work on all aspects of our product lines.
• Work independently and as a team to drive maximum repair efficiency.
• Operate a variety of top-of-the-line hand, power, and shop tools.
• Assist with onboarding and training of new technicians to help improve the team.
• All other reasonable duties assigned within a Service Technician role.
• Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators:

• Technician Performance Efficiency (minimum 70%)
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2.0%).
• Adherence to Core Values.
• Completion rate of assigned company training (100%).
• Compliance with company safety policies.

Leadership:

Mobile Technician has no management responsibilities.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

Travel to and from customers’ locations all over the state of California.

Days and hours of work are Monday through Friday, 6 a.m. to 6 p.m. Shifts may vary.

Occasional overtime and weekend work may be required.

Travel

This position requires the ability to be on the road up to 100% of the time.

ADDITIONAL RESPONSIBILITIES:

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection
• Assist with retail service work
• Assist with production service work

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)