Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Dental insurance
• Health insurance
• Vision insurance

ComForCare Home Care is seeking a Client Care Coordinator to lead new client intake, conduct in-home assessments, develop care plans, coordinate start of care, and maintain ongoing client relationships. This role is ideal for candidates with experience as a Care Coordinator, Client Care Coordinator, Case Manager, Intake Coordinator, Patient Care Coordinator, Home Care Coordinator, Social Services Coordinator, Client Services Coordinator or Healthcare Coordinator.

POSITION SUMMARY

ComForCare Home Care is seeking a compassionate, organized, and highly responsive Client Care Coordinator to join our growing team.

This role serves as a key point of contact for prospective clients, current clients, family members, caregivers, and healthcare professionals. The position plays a vital role in helping clients live safely and comfortably at home by managing client intakes, conducting in-home assessments, developing personalized care plans, and providing ongoing care coordination and support.

As a trusted liaison between families, caregivers, and healthcare professionals, you will help ensure every client receives responsive, high-quality care tailored to their evolving needs. You will also collaborate closely with the care team to promote continuity of care, client satisfaction, and positive outcomes.

The ideal candidate is compassionate, dependable, emotionally intelligent, and highly organized, with the ability to build trust quickly, manage multiple priorities, and thrive in a fast-paced home care environment. Strong communication, problem-solving, and relationship-building skills are essential.

This position works closely with the Director of Operations and the care coordination team to support client services, scheduling coordination, caregiver engagement, operational follow-through, and community outreach efforts while ensuring an exceptional client experience.

This role requires local travel (30–35%) to client homes, hospitals, rehabilitation centers, and care facilities throughout the agency's service area. 

Schedule: 35–40 hours per week, Monday–Friday, with participation in the after-hours & weekends on-call rotation approximately once every three weeks.

Benefits:

• Competitive salary
• Flexible schedule
• 401(k) with Employer matching contributions
• Health Benefits
• Dental
• Vision
• Training & development
• Paid Time Off (PTO)
• Wellness benefits
• Exclusive discounts
• Opportunity for professional growth within a growing organization

Key Responsibilities


Client Intake & Assessment

• Serve as the first point of contact for new client inquiries, educating families about services and guiding them through the intake process with empathy and professionalism.
• Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employees—both during business hours and after hours, as part of a shared on-call rotation.
• Follow up on pending leads and conduct regularly scheduled check-in calls with clients and families to ensure continued satisfaction.
• Conduct in-home or on-site assessments to evaluate health conditions, home safety, social and emotional needs, and personal care preferences.
• Develop and maintain individualized care plans that promote safety, independence, and quality of life.
• Clearly communicate care recommendations, services, and next steps to clients and families.
• Perform regular quality assurance and follow-up visits to ensure ongoing satisfaction and appropriateness of care.

Care Coordination

• Collaborate with the scheduling  to match clients with the most appropriate caregivers and communicate care needs effectively.
• Monitor care quality through regular client check-ins, caregiver feedback, and ongoing plan updates.
• Serve as a coach and resource to caregiver teams, providing guidance to ensure continuity and excellence in care delivery.
• Maintain accurate, HIPAA-compliant documentation of all client assessments, interactions, and care changes.

Client Advocacy

• Identify broader client needs, such as home modifications, nutrition support, or social engagement, and coordinate referra