Position Title:Community Services Supervisor

Department:Community Outreach & Services (COS)

Status:Full-time, exempt

Hours:MondayFriday | 8:30 AM 5:00 PM. Occasional nights and weekendsrequired

Compensation:$75,000 annually

Reports To:Director of Community Services & Partnerships

About Us

St. Marys Center is a community of hope, healing, and justice dedicated to serving older adults, preschool families, and individuals experiencing homelessness in Oakland and the surrounding Alameda County community. St. Marys Centeroperatestransitional housing, a senior center, and preschool and is developing permanent supportive housing as part of a comprehensive, collaborative community development strategy along the San Pablo Avenue corridor. We are proud of an excellent multidisciplinary team delivering high-quality services through which St. Marys supports vulnerable populations in aging safely, independently, and with dignity.

Community Services Program Overview

The Community Outreach & Services (COS) Department helps seniors remain safely housed and socially connected while reducing isolation, improving wellness, and promoting access to community-basedsupports. COS programming includes congregate meals, wellness activities, fall prevention, computer education, health navigation, case management support, behavioral health education, and Friendly Visiting services.

Position Summary

The Community Services Supervisor provides day-to-day leadership and oversight of the Community Outreach & Services (COS) Department and the staff who deliver programming at St. Marys Centers Community Center. Reporting to the Director of Community Services & Partnerships, this position supervises the COS team;including Case Managers, the Friendly Visiting Coordinator, the Senior Center Activities Coordinator, the Primary Prevention Specialist, and the Community Health Worker;and ensures that programs operate efficiently, meet contract and grant requirements, and reflect the mission and values of the organization.

The Supervisoris responsible forcoordinating schedules and workflows,monitoringprogram quality and outcomes,and ensuringaccuratedocumentation and compliance across the department. This position partners closely with the Director on strategic planning, program design, budget monitoring, and continuous quality improvement, and serves as a key liaison to participants, volunteers, community partners, and Alameda County agencies.

This position also supports Medi-Cal Administrative Activities (MAA/CMAA) through oversight of eligible outreach, referral coordination, benefits navigation, health-related case management activities, and documentation that improves access to medical, behavioral health, and supportive services.

Essential Duties & Responsibilities

Staff Supervision & Leadership

• Superviseand support COS staff, including Case Managers, the Friendly Visiting Coordinator, the Senior Center ActivitiesCoordinator, the Primary Prevention Specialist, and the Community Health Worker.

• Provide day-to-day leadership that ensures programs and the Community Centeroperateefficiently, safely, and in alignment with program goals.

• Coordinate staffschedules,caseload distribution,and departmentcoveragetomaintainconsistent program operationsin partnership with the Director.

• Addressstaffperformance and/orconduct concerns in partnership with the Director and Human Resources.

• Foster a positive, respectful, trauma-informed, and inclusive team culture.

Program Operations & Quality Assurance

• Oversee daily operations of COS programs and Community Center activities to ensure efficient, high-quality, person-centered service delivery.

• Identifyoperational barriers and implement workflow improvements that strengthen program efficiency and participant experience.

• Support emergency preparedness and emergency response planning and activities for the Community Center.

• Coordinate facilities, supplies, technology, and resources needed for program operations in partnership withappropriate staff.

Reporting, Data & Compliance

• Monitor data collection and documentation practices to ensure accuracy, timeliness, and completeness across the department.

• Ensure documentation and program activitiescomply withHIPAA,stat