$24.00-$28.10 / hour

SUMMARY:

Reporting to the Operations Manager or Transportation Manager with dotted line reporting to Account Manager or Project Manager, the Account Coordinator II is responsible to be onsite with a small to mid-sized customer. The Account Coordinator I systematize commercial projects (O&I Moves, Installation and Tech Jobs) interacting with end users and the account manager. They will assist Account Managers develop long lasting relationships with Corovan’s current clients. In addition to managing account budgets, they are frequently in charge of interacting with clients, evaluating and writing mail, handling requests and complaints, and coordinating with internal sales and marketing departments.

Primary job function requires exceptional customer focus while entering, tracking and updating work-orders in MS Excel, including confirming, assigning, scheduling work orders for next day’s schedule, and generating reports as required.

This position is also responsible for reporting and escalating any issues to their manager. They will work closely with Customer Management team as well as the Corovan Account Management and Sales team to address any customer issues or concerns.

This position may participate in weekly team training. This position is also responsible for reporting and escalating any issues to their manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Main Duties:

• Reports to the customer site as directed by supervisor, on-time and in appropriate company attire every day.
• Takes ownership of customer relationship – ensures customer satisfaction with all coordinator duties to achieve a 100% quality rating.
• Enters customer work orders in the Order Entry System, confirms and converts jobs according to policy.
• Complete and confirm daily timecards and BOL email to the management.
• Enter the tracking information into order entry.
• Pull out the new tickets daily and assign to the employees. Ensure the tasks information on the tickets are clear (location, start time, date, head count, set up style, etc…)
• Close the daily tickets. Confirm the completion status of all the assigned tasks with end user after closing.
• Pull weekly New Hire/Exit/Move List/Move Surveys.

(Email to team’s involved; Name tags; Move instructions; Follow-up emails; Issues/problems; Create ticket for each task weekly)

• Add in type of ticket # (ergo, event, reconfigurations, etc)

Customer Relations:

• Attend weekly review with customers, facilities, and securities.
• Adhere to customer’s onsite requirements for policies, procedures, safety, and securities.
• Responsible to report all violations of company policies and customer’s requirements.
• Assist with data collection to report required data for customer’s KPI for quarterly business reviews.
• Attend weekly coordination meeting with Operations Management.
• Required to follow customer’s dress code.
• Communicate with co-workers, management, clients, and vendors in a courteous and professional manner. Always provide exemplary customer service to all internal and external customer. All inquiries must be responded in a timely manner.
• Work closely with Customer Management team as well as the Corovan Account Management and Sales team to address any customer issues or concerns.

Training:

• Act as a mentor to train new Account Coordinators in compliance with company policy, to include on-the-job training, and provide feedback to Operations team with regards to deficiencies for additional training classes needed.

Other Duties:

• Promote Corovan’s Mission and Vision Statements.
• Continuously promotes compliance with company policies and procedures.
• Participate in process improvement projects as required.
• Ensure that desktop and workstation is kept clean.
• Keep online reports system up to date for weekly meetings with customers (Team Meeting Weekly Tasks; Desk drops/Signage distribution/pick up; Move/NH/Exit for the week; Received/Closed ticket counts; Meetings and Event schedule/tracking; Open ticket report; Move Survey results)
• Daily report tracking of tickets on spreadsheet
• Add new tickets in report daily (track by quarter)
• Enter crew information (start/end time, crew count, total time)
• Keeps current Blue File Report updated in Excel file on S drive by running “activity report” in order entry daily.
• Solves payroll or export issues with accounting personnel daily.
• Make sure all work orders are printed and provided to Account Manager daily.

QUALIFICATIONS:

To perform this