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Advancing the World's Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.
What You'll Do
Samsung Device Solutions America is seeking an Technical Account Manager, DRAM Business Enablement. Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.
Having held a related engineering role in the past as an Application Engineer is a plus. Having been a customer with deep technical interactions with a supplier is a plus. Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.
- Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
- Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
- Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
- Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
- Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
- Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy
- Manage critical relationships with key customer decision makers
- Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
- Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
- Communicate at various management levels
Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.
Job ID: 42928
What You Bring
- Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
- Familiar with DRAM memory design, Architecture or system architecture
- Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
- Understanding of semiconductor manufacturing, fab processes and advanced package technology
- Familiar with system level operation including RAS, Memory Controller and memory PHY.
- Solid experience with supporting DRAM memory products.
- Prior experience in semiconductor technology, or memory field with customer facing responsibilities
- Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role
- Customer support experience for DRAM products
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- Leadership skills for driving customer enablement strategies and debug activities.
- Strong verbal and written communication skill. Fluency in Korean is a plus.
- Some travel required, both international and domestic. Approximately 1-2 times per year, subject
About Samsung Semiconductor