Supervising Case Manager (Tracy EHP)

In-Person Full-Time (40 hours per week) Position in Tracy, CA (Non-exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barriers.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies.

What qualifications are required for this position?

You also have:

• Bachelors degree in social work, human services, or related field preferred; equivalent experience may be considered.
• Minimum of three years of experience providing case management services to individuals experiencing homelessness or housing instability.
• Experience leading, mentoring, or supporting case management teams preferred.
• Strong knowledge of HMIS and case management documentation requirements.
• Experience working with diverse populations and individuals with complex needs.
• Strong organizational, leadership, and communication skills.
• A valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.

Preferred Qualifications

• Experience working in shelter, residential, or housing programs.
• Knowledge of trauma-informed care, harm reduction, and housing-first approaches.
• Experience supporting program compliance and quality assurance efforts.

• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

What You Will Do

The Supervising Case Manager provides leadership, guidance, and support to the case management team while also maintaining an active caseload to ensure high-quality, participant-centered services are consistently delivered in alignment with organizational standards and program goals. This role supports the coordination of case management services, monitors documentation and service quality, and helps ensure participants are connected to appropriate resources and housing opportunities. The Supervising Case Manager serves as a key support to the case management team by providing coaching, case consultation, and oversight of documentation practices, including HMIS data entry and compliance requirements. In addition to supporting staff, this position provides direct case management services to participants and models effective engagement, documentation, and service coordination practices.

The ideal candidate has