Job Title: Director of Holocaust Services
About JFS of Silicon Valley (JFS SV):
Jewish Family Services of Silicon Valley envisions a world where each person achieves self-sufficiency and purpose. JFS SV is an inclusive nonprofit social services organization providing comprehensive stability, well-being, and support services to individuals and families facing life challenges, regardless of religion, race or ethnicity. organization, our biggest strengths are the unwavering support we provide to all employees and the celebration of diversity amongst all communities.
Job Summary:
The Senior Manager of Holocaust Services holds day-to-day stewardship of JFS Silicon Valley's Holocaust survivor services portfolio, including its Claims Conference contract, the State of California Holocaust Survivor Assistance Program (HSAP) allocation, care management, financial assistance, and emergency assistance functions. This role also manages the agency's homecare vendor contract with Institute on Aging (IOA), and maintains the agency's emergency assistance partnership with Kavod SHEF, ensuring survivors and other eligible clients receive timely, high-quality, dignity-centered support. The Manager collaborates closely with the VP of Finance and Operations on HSAP fund stewardship and with the Cal AIM team to connect eligible clients to additional benefits, while building systems that improve efficiency and data collection across the portfolio. The Senior Manager combines direct oversight of grant compliance and vendor performance with hands-on, values-driven leadership of the care management team, and is a critical link between funder requirements, vendor accountability, and the lived experience of the survivors JFS Silicon Valley serves.
Key Responsibilities:
Claims Conference Contract Management
- Serve as the primary in-house administrator of JFS Silicon Valley's Claims Conference contract, ensuring all funded activities align with contract terms and grant guidelines.
- Track and manage the contract budget across program lines, monitoring spend-down and flagging variances to the VP of Behavioral Health and Integrated Services in time for corrective action.
- Prepare and submit required narrative and financial reports to the Claims Conference on schedule, coordinating with Finance to ensure figures reconcile.
- Maintain audit-ready documentation of client eligibility, service delivery, and expenditures in accordance with Claims Conference and JFS Silicon Valley recordkeeping standards.
- Stay current on Claims Conference policy and eligibility updates and translate changes into practice guidance for the care management team.
Care Management, Financial & Emergency Assistance
- Oversee delivery of care management services to Holocaust survivors, ensuring assessments, care plans, and follow-up meet contract and clinical quality standards.
- Manage the financial assistance process for eligible survivors — intake, eligibility verification, approval routing, and disbursement tracking.
- Serve as an escalation point for emergency assistance requests, ensuring urgent survivor needs (safety, health, housing, food security) are triaged and resolved quickly.
- Maintain and steward the partnership with Kavod SHEF, coordinating referrals and funding requests to expand emergency assistance available to survivors.
- Support, coach, and provide practice guidance to care managers working with survivors, with particular attention to trauma-informed engagement.
- Monitor caseload data and outcomes, identifying trends or gaps that should inform program adjustments.
State of California HSAP Fund Stewardship
- Serve as the program lead for the State of California Holocaust Survivor Assistance Program (HSAP) allocation.
- Partner closely with the VP of Finance and Operations on HSAP budget tracking, spend-down monitoring, and required state reporting.
- Maintain documentation that supports HSAP compliance and audit readiness, coordinating with Finance on reconciliation of expenditures.
Cal AIM Collaboration