Director US Patient Advocacy Liaison
Requisition ID: 7979
Location:
Deerfield, IL, US
Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
**SUMMARY:**
The Director, U.S. Patient Advocacy Liaison leads the development and execution of Lundbeck's U.S. patient engagement strategy, driving meaningful partnerships with patient advocacy organizations and ensuring patient perspectives inform business strategy across the organization. This role provides strategic leadership and oversight of the Patient Advocacy Liaison (PAL) function, establishes engagement priorities and operational excellence, and cultivates high-impact external relationships that advance patient-centered outcomes. Partnering cross-functionally with Corporate Affairs, Medical Affairs, Commercial, Market Access, Clinical Development, HEOR, and other stakeholders, the Director serves as a trusted advisor on patient advocacy, stakeholder engagement, and emerging patient needs.
**ESSENTIAL FUNCTIONS:**
+ Develop and execute the annual U.S. patient engagement strategy, including priorities, partnership objectives, resource allocation, performance measures, and PAL goals. Establish annual KPIs and Return on Engagement (RoE) measures and conduct regular reviews to assess progress and optimize performance.
+ Lead, coach, and develop Patient Engagement Liaison(s). Establish clear performance expectations, conduct regular coaching and development discussions, support individual growth plans, and ensure consistent execution of engagement standards and best practices.
+ Directly manage a portfolio of strategic patient advocacy organizations and serve as Lundbeck's senior relationship lead for priority partnerships. Develop engagement plans, conduct regular partnership reviews, identify opportunities for expanded collaboration, and ensure partnerships support both patient and organizational objectives.
+ Oversee the collection, synthesis, and communication of patient, caregiver, and community insights across PEL(s). Ensure actionable insights are translated into recommendations that inform advocacy strategies, asset planning, patient support initiatives, and cross-functional decision-making.
+ Collaborate effectively with Corporate Affairs, Medical Affairs, HEOR, Commercial, Market Access, Clinical Development, and other internal stakeholders to align patient engagement activities with enterprise priorities and to ensure patient perspectives are incorporated into planning processes and organizational initiatives.
+ Lead the planning and strategic utilization of patient advocacy-related conferences, roundtables, advisory meetings, and community events. Ensure event participation, partnership activities, and stakeholder engagements are aligned with defined objectives and measured against established success criteria.
+ Monitor PEL performance and portfolio effectiveness through established KPIs, engagement metrics, partnership assessments, and RoE measures. Utilize data and stakeholder feedback to identify opportunities for continuous improvement and strategic refinement.
+ Maintain oversight of patient advocacy funding, partnership investments, and engagement activities to ensure alignment with organizational priorities, budget expectations, and governance requirements.
+ Ensure all patient engagement activities, partnerships, funding requests, and external interactions are conducted in accordance with applicable legal, regulatory, ethical, and company policies. Maintain appropriate documentation, reporting, and compliance oversight.
**REQUIRED EDUCATION, EXPERIENCE, and SKILLS:**
+ Accredited bachelor's degree
+ Minimum of 8+ years of progressive experience in patient advocacy, patient engagement, external affairs, medical affairs, corporate affairs, market access, or related healthcare/pharmaceutical functions.
+ People leadership experience, including coaching, performance management, and development of direct reports.
+ Collaborative, team-oriented leader with a commitment to patient-centered decision-making and organizational excellence.
+ Demonstrated experience developing and executing patient engagement or advocacy strategies within the biopharmaceutical, healthcare, or nonprofit sectors.
+ Proven success building and managing strategic relationships with national and regional patient advocacy organizations and other external healthcare stakeholders.
+ Experience leading cross-functional initiatives and influencing senior leaders across Medical Affairs, Commercial, Market Ac