Sparkloft Media: Account Supervisor

Department: Client Services
Reports To: Director of Client Services
Location: Portland, Oregon (Hybrid) [expected in-office schedule, Tuesday -Thursday in our Portland office.]

About Sparkloft Media

Sparkloft Media helps brands build meaningful connections through strategy, creativity, and innovation. We partner with destination marketing organizations, travel and tourism brands, consumer brands, and purpose-driven organizations to create social-first campaigns that inspire audiences, strengthen communities, and deliver measurable business results.

Our team is driven by curiosity, collaboration, and a passion for helping clients succeed. As the social media landscape continues to evolve, we embrace emerging technologiesincluding AIto enhance creativity, improve efficiency, and empower our teams to do their best work while keeping human insight, strategic thinking, and authentic storytelling at the center of everything we create.

About the Role

As an Account Supervisor, you'll lead some of our most important client partnerships while mentoring a talented team of strategists and community managers. You'll serve as a trusted advisor to clients, shape integrated social and digital marketing strategies, collaborate across creative and production teams, and identify opportunities that drive long-term client growth.

This role is ideal for an experienced agency leader who enjoys solving complex business challenges, developing future leaders, building lasting relationships, and creating work that delivers measurable results.

What You'll Do

Build Strategic Client Partnerships

• Become the trusted strategic advisor for assigned client accounts, building strong relationships with executive stakeholders.
• Develop integrated social media and digital marketing strategies aligned with client goals and business objectives.
• Anticipate client needs, uncover opportunities, and recommend innovative solutions that drive measurable business outcomes.
• Present strategic recommendations, campaign insights, and executive-level reporting with confidence and clarity.

Lead & Develop the Team

• Lead, mentor, and coach Senior Strategist and Community Managers, fostering collaboration, accountability, and professional growth.
• Conduct regular coaching conversations and annual performance reviews that support employee development.
• Partner with agency leadership to cultivate a high-performing, inclusive, and collaborative team culture.

Drive Strategy & Growth

• Translate business objectives into integrated marketing strategies spanning organic social, paid social, influencer partnerships, community management, and digital campaigns.
• Identify opportunities to grow existing client partnerships through strategic recommendations and expanded scopes of work.
• Contribute to agency growth through participation in new business pitches, RFP responses, and client presentations.

Deliver Exceptional Work

• Oversee the planning, execution, and delivery of integrated campaigns from concept through reporting.
• Ensure projects are delivered on time, within budget, and at the highest quality standards.
• Collaborate closely with Strategy, Creative, Paid Media, Production, and Analytics teams to deliver seamless, high-impact work.

Manage Business Performance

• Oversee account budgets, forecasting, resource allocation, and profitability.
• Translate campaign performance and analytics into actionable recommendations that help clients achieve their goals.
• Champion operational improvements that enhance team collaboration, workflow efficiency, and client service.
  
  

What Success Looks Like in Your First 90 Days

During your first few months, you'll focus on building relationships, establishing trust, and gaining a deep understanding of our clients and agency.

You'll be successful by:

• • Building strong relationships with your clients and internal teams.
  • Taking ownership of key client accounts and agency processes.
  • Identifying opportunities to strengthen client partnerships and improve team collaboration.
  • Contributing strategic ideas that create measurable value for clients.
    
    

Required Qualifications

• 57 years of experience in account management within a social media, digital marketing, or advertising agency.
• 23 years of leadership experience managing teams and developing talent.
• Demonstrated success leading complex client relationships and integrated marketing programs.