Position Type **Full Time - Union** Job Shift **1st Shift** Education Level **Bachelor's Degree** Travel Percentage **Road Warrior** Category **Nonprofit - Social Services** **Description** **Job Purpose** : This is a professional position that is responsible for the care and treatment of mentally ill adults. This Case Manager will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required. **Essential Job Functions:** (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.) - Develops a treatment relationship with a client and formulate treatment plans on his/her caseload that will detail treatment to be provided. - Provides psychosocial rehabilitation, symptom monitoring & management, supportive counseling to clients on caseload, and participate in "team case management". - Monitors client's psychiatric medication regime and compliance as directed by the physician. - Provides crisis intervention and supportive counseling to clients who are in crisis. - Responsible for maintaining treatment-oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives. - Coordinates utilization of various community resources, day programs, and outside health care providers. - Assists clients in financial planning and development of income resources. - Coordinates client access to all entitlement programs and will act as protective payee for client's Social Security benefits when appropriate. - Provides treatment related to education and liaison with client's family. - Assists client in securing adequate housing, prompting, and training for skills necessary to keep housing. - Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client. - Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor. - Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations, applicable local, state, and federal codes. - Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours, and biannual treatment plans. - Attends and participates in staff meetings, in-service training seminars and conferences as required. - Responsible for adhering to agency policies and procedures while carrying out daily responsibilities. - Provides client coverage for other staff members as assigned. - Attends community based MC3 Change Agent meetings as delegated. - Other duties as assigned **Qualifications** **Required Education, Experience, Certifications, Licensure and Credentials:** (Where appropriate, education and/or experience may be substituted) **Minimum Required Education** : Bachelor's degree in social work, Psychology, Community/Family Counseling **Minimum Required Experience:** Minimum of 1 years' working with adults with severe and persistent mental illness. **Required License - Certification - Registration:** **Issued By Governing Body (if applicable):** Certification as a functional screener is not required but desired. **Travel Type:** Choose an item. **Required Valid Driver's License:** Valid Wisconsin driver's license **Required Auto Insurance** : Vehicle liability insurance in accordance with Agency policy **Knowledge, Skills, & Abilities:** - Must be familiar with MS Office such as Microsoft Word, Teams, and Excel. - Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors. - Effectively communicates and develops good working relationships with co-workers. - Reliability in reporting to work regularly and on time. - Must possess good communication, listening, writing and organizational skills. - Must be able to assist clients with activities of daily living, such as shopping, cleaning, and cooking. - Effectively manages one's own time, priorities, and resources to achieve goals. - Partners with clients to identify and resolve complex or sensitive issues. - Builds and maintains customer satisfaction with the products and services offered by the organization. - Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies. - Diligently attends to details and pursues quality in accomplishing tasks. - Conveys ideas and facts in writing using language the reader will best understand. - Ability to communicate effectively over the telephone, by computer and in person. - Ability to use a personal computer. - Ability to perform well in a fast paced work environment. - Ability to communicate clearly and concisely in English and Spanish, both orally and in writing. - Experience with i