Primary Purpose of Position: Assist the Property Manager in the timely completion and resolution of day-to-day operational issues, regularly interfacing with clients and vendors, and ensuring consistent curb appeal at assigned properties or property. Serve as a client liaison in the building, maintaining a high level of client satisfaction. Essential Functions: Management + Assists in the development and mentorship of the Property Management Coordinator. + Mobilizes others (both BXP employees and contracted service providers) to meet or exceed customers' expectations and goals of the assigned portfolio. + Uses sound business judgement to escalate potential issues to leadership. Client Relations + Promote, establish and maintain positive relations with clients via regular proactive communication, meetings and routine follow-up. Regularly inform Property Manager of topics discussed and action items to be addressed. + Arrange, coordinate and attend new client orientation meetings to review client welcome package, move-in requirements, general property information, rules & regulations etc. + Manage client move-in/move-outs to include certificates of insurance, signage, move management, closeout and inspection. + Coordinate annual client fire warden training and evacuation drills. + Respond to site emergencies when applicable and participate in company emergency response protocol Operations + Manage and facilitate the execution of client work order requests with building staff and/or outside vendors to completion in a timely manner. + Assist Property Manager with the development of RFP's and execution of contracts and purchase orders. + Regularly monitor service contractors to ensure service is being delivered as per contract specifications and that insurance and contract documentation is in order. + Maintain financial management responsibilities including providing assistance in the preparation of budgets, accruals, reforecasts and reporting budget variances. + Analyze current maintenance programs/procedures and make recommendations to Property Manager that ensures operating efficiency and effectiveness. + Provide direction to Property Management Coordinator for maintaining and updating insurance certificate files for all contractors performing work at the properties. + Partner with Property Manager to identify and achieve additional client service income. + Manage client electric meter reading procedure and ensure accurate and timely invoicing including annual reconciliation billings. + Review and approve property invoices as per the authority in approval matrix. General + Regularly inspect client space, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain defined level of expectation. + Coordinate with external contractors (i.e. janitorial, security, etc.) and internal departments (i.e. engineering, accounting, leasing and construction, etc.) to ensure seamless and cost-effective customer service is delivered. + Work with the construction department, including participation at client improvement meetings and scheduling shutdowns of building services (e.g., electricity, water, HVAC) to avoid delays of landlord work. + Team player who collaborates with all internal and external stakeholders. + Maintain a working knowledge of Company databases and information/reporting tools. + In support of the Property Manager/Senior Property Manager, you may be involved in the following: + Client communication, logistical coordination, and site impacts related to CapEx projects in assigned properties as required. + Providing feedback to vendors on contract employees' performance as needed. + Work with Leasing Department to facilitate showings, ensure that vacant space is in showable condition and respond to any operational questions from the Leasing Representatives. + Work with Marketing Department to facilitate creating a sense of place through holding client relation functions, events, and promotions. + Attend industry conferences and conventions. Region/Building Specific Functions: + Perform other duties and special projects as assigned. Requirements and Qualifications: + BA/BS degree in business administration, real estate or related field required. + 2-5 years of property management experience preferred. + Continuing education in the field through RPA or CPM certification courses, and LEED approved courses highly desirable. + Working knowledge and understanding of operating costs, budgeting and related expense control preferred. + Demonstrated proficiency with Microsoft Office applications. JD Edwards experience preferred. + Familiarity with ADA and OSHA preferred. + Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment. + Excellent verbal and written communication skills. + Excellent interpersonal skills. + Demonstrate