**Job Title** Manager, Dealer Satisfaction **Job Category** Sales **Job Description** What starts with **YOU** , moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Manager, Dealer Satisfaction** based at our **Avon, Indiana** facility. **What You Will Do:** + Lead and develop the Dealer Contacts, Parts Identification, Latin America (LAM), and Direct Customer Support teams. + Provide daily direction, coaching, performance management, and employee development for team members. + Oversee order management activities, including order processing, fulfillment, and issue resolution. + Serve as the escalation point for complex dealer and customer concerns, ensuring timely and effective resolution. + Partner with distribution center teams and cross-functional stakeholders to improve service levels and operational performance. + Support dealer and customer adoption of self-service tools and digital solutions through training and education. + Develop and deliver presentations, webinars, and training sessions for dealer personnel and customers. + Drive continuous improvement initiatives to enhance productivity, efficiency, and customer satisfaction. + Monitor departmental performance metrics and implement actions to achieve business objectives. + Support direct customer programs, scorecard reviews, and service commitments to ensure customer expectations are met. **Who You Are:** + A customer-focused leader who builds strong relationships and drives exceptional service. + An effective communicator who can influence, coach, and collaborate across multiple teams. + A problem solver who thrives in fast-paced environments and can effectively manage escalated issues. + A strategic thinker who identifies process improvements and operational efficiencies. + A leader who develops talent, promotes accountability, and fosters employee engagement. + One who has the ability to lead training initiatives and present information to diverse audiences. **What You Will Need (Education):** + Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred. + Equivalent combination of education and related experience will be considered. **Skills & Abilities:** + 5+ years of experience in a distribution, warehousing, customer service, call center, or transaction processing environment preferred. + Previous leadership or management experience required. + Experience supporting dealer networks, customers, or distribution operations preferred. + Knowledge of inventory, order fulfillment, returns, and credit processes. + Experience leading teams in a customer-focused environment. + Ability to manage multiple priorities while maintaining high service levels. + Experience developing and implementing process improvements. + Knowledge of warehouse management, distribution, or ERP systems preferred, SAP. + Bilingual Spanish language skills are a plus. + Customer service and relationship management + Process improvement and continuous improvement methodologies + Order management and distribution operations + Training and presentation development + Strong verbal and written communication skills + Problem-solving and decision-making abilities + Microsoft Office Suite proficiency + Data analysis and performance management **Who we are:** Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. **What we offer:** _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-TE1 \#LI-ONSITE **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** 10-25% **Primary Location** HY US Avon, IN **Address** 10144 Veterans Dr **Zip Code** 46123 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**