Compensation Range for this role is $150,000 - $175,000/yr. RGP is seeking a Solution Architect / Technical Lead to join our rapidly growing ServiceNow Practice. In this role, you will serve as a trusted advisor and technical leader, helping clients define platform strategy, architecture, and implementation approaches that maximize business value from their ServiceNow investment. As a Solution Architect/ Technical Lead, you will lead solution design and technical governance across complex ServiceNow engagements while partnering with executive stakeholders, business leaders, and delivery teams to deliver scalable, sustainable, and outcome-driven solutions. You will also contribute to the growth of our ServiceNow Practice through thought leadership, mentoring, solution innovation, and support of strategic client pursuits. **Client Advisory, Solution Architecture, Technical Lead** + Serve as the lead Solution Architect / Technical Lead for ServiceNow transformation initiatives across multiple products and platform capabilities. + Advise clients on ServiceNow platform strategy, architecture, roadmap planning, governance, and adoption best practices. + Lead discovery sessions, architecture workshops, and solution design activities with business and technical stakeholders. + Translate business requirements into scalable solution architectures aligned to ServiceNow best practices and platform capabilities. + Develop architecture roadmaps that support both immediate project objectives and long-term platform maturity. + Provide guidance on platform governance, technical standards, integrations, security, and extensibility. **Delivery Leadership** + Own the overall technical architecture and solution design for ServiceNow implementations. + Provide technical leadership to architects, developers, business process consultants, and project managers throughout project delivery. + Review and approve technical designs, integrations, data models, custom applications, and platform configurations. + Ensure technical deliverables are complete, consistent, high quality, and aligned with client business outcomes. + Identify technical risks and provide recommendations to mitigate delivery and operational challenges. + Collaborate with ServiceNow product teams and partners as needed to address complex solution requirements. **Innovation & Practice Development** + Champion adoption of emerging ServiceNow capabilities, including AI-powered solutions, Now Assist, AI Search, Agentic AI, Workflow Automation, App Engine, UI Builder, and future platform innovations. + Contribute to the development and maintenance of architecture standards, implementation methodologies, accelerators, and reusable assets. + Mentor and coach architects, technical leads, and consultants to advance technical excellence across the practice. + Develop thought leadership content, best practices, and solution frameworks that strengthen RGP's ServiceNow capabilities. **Business Development Support** + Partner with sales and practice leadership to support client pursuits, workshops, solutioning sessions, estimates, ROMs, proposals, and Statements of Work. + Present solution recommendations and architecture strategies to executive and technical audiences. + Articulate the business value of ServiceNow capabilities and platform investments to prospective and existing clients. **ServiceNow Experience** + 5+ years of experience designing and implementing ServiceNow solutions in a client-facing consulting environment. + Demonstrated experience serving as a Solution Architect, Technical Architect, or Technical Lead on enterprise ServiceNow implementations. + Deep understanding of ServiceNow platform architecture, development practices, governance, and implementation methodologies. + Experience architecting solutions across four or more ServiceNow product areas, including: + IT Service Management (ITSM) + IT Operations Management (ITOM) + IT Asset Management (ITAM) + Customer Service Management (CSM) + HR Service Delivery (HRSD) + Strategic Portfolio Management (SPM) + App Engine + Employee Center + AI and Automation capabilities (NowAssist, Moveworks, etc) **Technical Expertise** + 6+ years of enterprise application consulting, architecture, or software engineering experience. + Strong understanding of: + Service-oriented architecture and integration patterns + REST and SOAP web services + APIs and data integrations + Relational databases and data modeling + Security and application architecture best practices + Cloud technologies and SaaS/PaaS platforms + Experience designing enterprise integrations with cloud and on-premise systems. + Understanding of Agile delivery methodologies and modern software development practices. **Certifications** + Current ServiceNow Certified System Administrator (CSA) certification required. + Three or more ServiceNow Certified Implementation Specialist (CIS) certifications required.