Robert Half Technology is seeking dynamic, and self-motivated Desktop Support Engineer with good Windows troubleshooting skills for our client out of Milpitas, Ca. This is a 100% onsite opportunity. The Desktop Support Engineer is responsible for all end user IT support resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components.

The Desktop Support role requires great customer service attitude. Need flexibility in terms of the job tasks. The Desktop Support Engineer wears a number of different hats. We want someone who enjoys encountering new situations and is open to learning how to do things that we may not have thought to put on the bullet list in the job description. This Desktop Support position is a contract to potential fulltime role.

• Provide phone/in-person support to employees with technical issues or questions.
• Assigning and categorizing tickets for other members of the IT teams.
• Mac, Apple and iOS troubleshooting (90 Percent windows/10 Percent Mac)
• Windows 10/Active Directory/ Outlook/ Office/
• Configure/repair software and hardware.
• Install new desktop and laptop systems for employees
• Configure and support employee cell phones/smart phones.
• Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.

• 2-4 years experience with Windows/Apple/iOS troubleshooting.
• Experience with Office 365, Google workspace and Okta (or another single sign on)
• IT support in an enterprise environment preferred.
• Experience with Active Directory, Outlook, phone and Microsoft support.
• Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless.
• Experience with Video conferencing Support (Microsoft Teams or Zoom)
• Ability to work collaboratively within a team as well as independently.
• Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting.