We are offering a contract to permanent employment opportunity for a Human Resources (HR) Rep III (Contractor) in the virtual environment. The role is in the HR industry and is based in Pennsylvania, 19148, United States. As a HR Rep III, you will serve as a primary point-of-contact for all employees, providing support services for escalated HR issues with expertise and timeliness.

Key responsibilities:

• Evaluate and analyze employee requests/concerns, interpreting the situation to determine the appropriate resolution and/or escalation.
• Communicate the resolution and escalation to the employees, aligning with Service Level Agreements.
• Handle escalated employee self-service/manager self-service inquiries, interpreting policies and guidelines, and advanced tax and payroll issues.
• Investigate and resolve unique/complex HR-related issues that are beyond the scope of basic training directly with employees and managers.
• Lead team support of new services projects into transition with designated departments.
• Update and improve the department database to allow Advisors to take ownership of a higher percentage of inbound inquiries.
• Support and process work as assigned, continually evaluating existing work processes and prospective processes to ensure the most effective use of resources.
• Provide support to lower-level representatives and new staff as needed.
• Partner with other HR services and HR Business Partners to facilitate knowledge transfer between the service center and HR departments.
• Handle escalated employee relations questions and communicate and resolve escalated employee inquires delegated by HR Advisors.• Excellent communication skills with the ability to articulate HR policies and procedures
• Proven experience in training and development of staff
• Prior experience in payroll management and understanding of tax related implications
• Familiarity with HR database management and HR systems
• Strong experience in HR administration tasks
• Supervisory experience, with the ability to manage and support a team
• Experience in workstation support and management
• Strong phone presence for handling inbound inquiries and maintaining customer satisfaction
• Ability to work with partners and execute service level agreements
• Track record of punctual attendance and ability to manage overtime when necessary
• Ability to interpret HR policies to employees and management
• Experience as an HRBP (Human Resources Business Partner)
• Proven skills in process improvement and quality assurance in HR functions
• Background in managing employee relations and improving service levels
• Strong commitment to punctuality and regular attendance
• Ability to handle inbound inquiries promptly and professionally.