We are in search of a Level 2 Help Desk Analyst to be a part of our team located in San Diego, California. This role offers a short term contract employment opportunity in the IT industry. As a Level 2 Help Desk Analyst, you will be tasked with solving problems, making decisions, and organizing and planning tasks, all while demonstrating technical expertise and effective communication.

Responsibilities:
• Analyze and solve problems promptly, escalating to appropriate authority when necessary
• Anticipate potential problems and take measures to prevent their occurrence
• Manage time effectively, meeting deadlines and adjusting priorities as necessary
• Communicate important information proactively, responding to internal and external communications promptly and effectively
• Measure, track, and report results while maintaining quality, values, and integrity
• Continually upgrade technical skills and knowledge, adapting to new technology quickly and effectively
• Support organization policies to improve technology across teams
• Share expertise with others, demonstrating technical mastery
• Use Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware to contribute value to the team.• Possession of strong knowledge and experience in Citrix Technologies
• Proficiency in handling and managing Database systems
• Familiarity with EO/IR systems is required
• Ability to work with Lotus Notes and other Microsoft suite of products
• Adept at managing Active Directory
• Hands-on experience with Computer Hardware
• Proficiency in Configuration Management
• Experience in Deskside Support is essential
• Knowledge and experience in handling Desktop Hardware is a must
• Ability to communicate effectively and professionally with clients and team members
• Must demonstrate problem-solving skills and ability to multi-task
• Willingness to learn new technologies and maintain industry knowledge
• Excellent customer service skills and client focus
• Ability to work in a team-based environment
• Strong written and verbal communication skills.