The Bilingual Front End Healthcare Supervisor will be responsible for overseeing the daily operations of the front-end team within the healthcare facility. This role ensures that all front desk operations, including patient check-in, registration, scheduling, and customer service, are carried out efficiently and effectively. The Supervisor will lead a team of front-end staff, ensuring a high standard of patient care and a seamless experience for all visitors.

Role and Responsibilities

• Supervise, train and mentor front-end staff, including receptionists and patient coordinators.

• Schedule shifts, manage time-off requests and ensure adequate coverage during all hours of operation.

• Conduct performance evaluations and provide ongoing feedback to team members.

• Ensure smooth daily operations of the front desk, including patient check-ins, appointment scheduling, and payment processing.

• Monitor and optimize workflows to reduce patient wait times and improve overall service delivery.

• Oversee the implementation of front-end policies and procedures, ensuring compliance with healthcare regulations and facility standards. 

• Address patient concerns and complaints promptly, ensuring a positive experience for all patients and visitors.

• Ensure the front desk team provides courteous, professional and efficient service to all patients and healthcare providers.

• Implement and monitor customer service protocols to maintain a high level of patient satisfaction. 

• Manage patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.

• Coordinate with billing and insurance teams to ensure proper documentation and communication of patient information.

• Monitor front-end supplies and equipment, ensuring all necessary materials are available and in good working condition.

• Liaise with healthcare providers, nurses and other departments to ensure effective communication and coordination of patient care.

• Participate in regular meetings with management to discuss front-end performance, challenges, and improvement strategies.

• Communicate any updates or changes in policies, procedures, or systems to front-end staff in a timely manner. 

Qualifications and Education Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.

• Minimum 3-5 years of experience in a healthcare setting, with at least 2 years in a supervisory or leadership role.

• Strong knowledge of front desk operations, patient scheduling, and customer service in a healthcare environment. 

• Must be fluent in English and Spanish. 

Preferred Skills

• Excellent leadership and team management skills.

• Strong organizational and multitasking abilities.

• Exceptional communication and interpersonal skills.

• Proficiency in using electronic health records (EHR) systems and other healthcare related software.

• Ability to handle difficult situations with professionalism and empathy.

Additional Notes

• This position may require working early mornings, evenings, or weekends. 

• This role may involve long periods of standing or sitting at a computer.