*Please Read* This Job is 100% in the office onsite in Bedford Park, IL. There is no hybrid option at the present time or in the future. Schedule is Monday-Friday, 8am-4pm CST

We are seeking a full-time Account Manager to work in our Bedford Park, IL location. You must have current or recent print mail account experience. This position requires high energy, self-motivation and diplomacy to provide superior service to clientele, vendors, and in-house sales representatives. Applicants must provide support and information to various personnel within departments such as programming, production, accounting and warehouse. Ability to balance individual duties and working within a team is vital. Candidates must be well organized, able to multi-task, prioritize workloads and be detailed orientated in order to excel individually and maintain The organizations standing as a leader in the direct mail industry.

Duties and Responsibilities

Complete service requirements & requests from clients and sales representatives.

Support assigned customer accounts and provide clients daily project updates

Process job estimates, enter orders based upon programming & production specifications, shipping releases, and order invoicing.

Maintain orders with accurate information and up-to-date schedules within client account files and in-house CRM software.

Recognize and resolve potential issues that may arise between customer schedule and production requirements and keep sales personnel and the client informed of issues and project status.

Create work orders and ensure the correct materials & postage funds are available by the required due date.

Communicate with customers and sales representatives, provide daily status updates for each project

Managing account inventory and timely inventory releases.

Follow all plant safety, sanitation and quality procedures.

Any other appropriate work assignments as required.

Requirements:

At least 3 years of Customer Service experience in the direct mail or printing industry is required

Excellent oral & written communication skills.

Extremely organized and able to manage priorities

Positive, problem-solving attitude.

Proficient in MS Word, Excel, Outlook.

Superior and proven customer service experience.

High School diploma or equivalent is required.

Benefits

Medical, Prescription, Dental and Vision Insurance available

401k plan available

Vacation, personal days and holidays