Are you the type of person who thrives on showing up with an excited, curious and can-do attitude? Are you ready to provide an amazing customer experience and cultivate a positive team environment? If you’re nodding your head right now, we want to meet you!

Who We Are:

At Simplero, we combine spiritual values with a grounded work ethic, creating a unique heart and head-centered approach to work and life.

We do things differently, and are always making things simpler.

For the past 14 years, we have been helping entrepreneurs make their lives simpler by removing the technology headaches of running an online business.

As a fully remote company, our employees span the globe from Indore to Sydney, Cincinnati to Winnipeg, Lithuania to Copenhagen.
Simplero is bootstrapped and privately owned. We are not indebted to corporate overlords, aggressive VCs, or public markets.

The Role:

As our Tech Support Superstar, you’ll be the first line of defense in helping our users navigate the ins and outs of our platform. You’ll be answering questions, solving problems, and occasionally performing minor miracles (no pressure!) via our ticket system, or smoke signals (just kidding, we’re all about modern tech), you’ll be there to make sure our customers are singing our praises.

Full Time: Monday -Friday 9am - 5 pm PT/ 12 - 8 pm ET and 1 weekend a month (with flexible hours)

What You’ll Do:

• Be the Voice: Answer customer inquiries with style, grace, and a dash of humor.
• Problem-Solving Extraordinaire: Turn challenges into opportunities, and frustration into delight.
• Master of the Ticket Queue: Juggle multiple conversations like a circus performer—except, you know, with fewer clowns, but just as much fun.
• Customer Advocate: Speak up for our users, providing feedback to our product team that helps make our platform even more amazing.

Who You Are:

• A People Person: You genuinely enjoy interacting with others and helping them succeed.
• Tech-Savvy: You’re not just comfortable with technology—you’re the person everyone calls when they’re stuck. You love a good challenge.
• Quick on Your Feet: You think fast, solve problems faster, and always keep your cool.
• Team Player: You know that we’re all in this together, and you’re ready to jump in wherever needed.
• Witty and Caring: You have a way with words that makes people smile and feel cared for —even through a screen.

What’s In It for You?

• Flexible Work Environment: Work from home.
• Perks Galore: Competitive salary, paid time off + health benefits.
• A Fun, Supportive Team: We believe work should be enjoyable. Expect office memes, virtual high-fives, and team Slack channels with giphs galore.

Expectations:

• Reliable. Shows up to shifts on time. Gives prompt notice for sick or absent leave/needs or vacation time. Is responsible with the use of company time charged.

• Attends appropriate meetings and is engaged, thoughtful and respectful of other team members.

• Shows up with an excited, curious and can-do attitude ready to provide an amazing customer experience and cultivate a positive team environment.

• Follows both general company-wide guidelines and expectations as well as adheres to Customer Success procedures.

• Creates an amazing customer experience by effectively and timely correspondence with customers in English and/or Danish via Simplero’s Ticket System. This may include answering questions, teaching best practices and general use of Simplero’s features. Many tickets also will require diagnosing and troubleshooting application issues or assisting with other issues the customer is facing.

• Communicates and writes up complete and detailed questions and bug reports for Tier 2 as needed.

• Follows up with all open tickets when answers are needed from Tier 2 or Management.

• Actively adds to and collaborates on the internal documentation for the team as well as the customer-facing Help Guides for Simplero.

• Actively checks other methods of support communication without being reminded or asked (ie: Facebook Messages, Facebook Group discussion/chats, joint inbox, etc) for any issues we can help resolve.

• Delivers and completes small projects or tasks in a reasonable, timely manner.
  
  >>> START APPLICATION PROCESS HERE: https://hiring.simplero.com/cs-hire-2024 <<<
  Please DO NOT USE the "Apply Now" button below. We will not accept applications from anywhere else.