This is a hands-on clinical position with responsibility for oversight of the daily operations and general management of two physician’s clinical practice. This position serves in a supervisory capacity overseeing the day-to-day operations of the clinic and clinic support staff of our Austin Clinics.

This position will require travel between the three clinics.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Interaction with administrative and clinical staff to ensure maximum utilization of resources and the efficient delivery of services.
• Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times and reduce overtime expenses.
• Assists physician to ensure clinic runs smoothly and on time.
• Coordinates scheduling of patient's tests, ensuring follow-up appointments with physician are scheduled.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Supervises other clinical support members of the physician’s team, including delegating of responsibilities to assure efficient delivery of services.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to the VP, Operations as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Communicates with staff and physician on a regular basis to ensure quality of service and needs by the physician and patients are successfully met.
• Ensures regulatory compliance and reports any issues to the VP, Operations as they arise.
• Coordinates with the Vice President of Operations and Human Resources regarding employee performance and employee relations issues.
• Responsible for administering support staff performance counseling upon consultation with Human Resources.
• Conducts support staff performance evaluations, in collaboration with physician.
• Approves team member’s time sheets, minimizes overtime in an effort to control expenses

EDUCATION:

• High School Diploma
• Completion of an accredited Medical Assistant Program
• Medical Assistant Certification (i.e. CMA through AAMA, RMA, NCMA, CCMA) (REQUIRED)

EXPERIENCE:

• Minimum of 2+ years clinical experience with supervisory responsibility.

SKILLS:

• Must have clinical knowledge. Must be familiar with automated practice management systems and with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.).

ABILITIES:

• Must demonstrate strong leadership and effective communication skills. Excellent planning, organization and managements skills. Ability to multi-task, works in a fast-paced work environment, and demonstrates team cooperation is required.
• Must be willing to travel between three clinics part of normal duties.

Benefits: We offer a competitive salary, PTO, holiday pay, medical/dental/vision insurance, disability benefits, life insurance and a matching 401(k) plan. We are closed weekends and all major holidays.

Competitive salary commensurate with experience