"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: NOC Change Management Analyst I

Location: Charlotte, NC 28277

Duration: 6 Months Contract

Pay Range: $21.73/Hr on W2

Job Description:

The NOC Change Management Analyst I will be responsible for processing network maintenance requests, analysing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The Analyst I would also monitor the network and report on maintenance successes and overall performance statistics.

Duties & Responsibilities:

• 80% Analyze Change Maintenance requests. Ensure documented Change Management processes are followed. Deconflicts impact between maintenances to avoid unplanned outages.
• Conveys details of the maintenance to end users if customer escalations arise
• Document discrepancies and track/notify to ensure records are accurate. Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.
• Participates in an on-call rotation which will include evenings, weekends and Holidays
• Monitors the network and report on maintenance successes and overall performance statistics
• Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly
• The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.
• 20%
• Participates in new processes and technology training
• Ensures each maintenance timeslot is scheduled appropriately

Qualifications:

• Education: Bachelors degree preferred and/or combination of 4 years related experience
• Experience: 3+ years of directly related telephony or network operations experience.
• Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.

Key Competencies:

• Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.