Job Summary:

This IT professional will be responsible for providing IT support to end users in an office.  The ideal candidate should have solid knowledge in corporate email solutions, networks, Wi-Fi, iOS, Android, Microsoft Office suite, servers (DHCP, DNS), meeting rooms, implemented technology solutions, and other related technologies.

Key Responsibilities:

•   Main point of contact for technology related items
•   Provide on-site and remote technical support to end users, resolving hardware and software issues.
•  Onboarding of new Staff regarding IT services and applications
•   User Account Management Creating, modifying, and managing user accounts and access permissions.

•   Manage and troubleshoot issues related to corporate email solutions (e.g., Microsoft Outlook).

1.   Configure, maintain, and troubleshoot local area networks (LAN), including switches, routers, and network cabling.
2.   Knowledge in switch configuration and management (VLANs, trunking, spanning tree).
3.   Experience with routers and routing configuration (static routing, OSPF, BGP).
4.   Ability to diagnose and resolve network connectivity and performance issues.

•   Assist in the setup and maintenance of mobile devices, including iPhones, iPads, and Android devices.

1.   Hardware Maintenance, performing routine checks, repairs, and upgrades on physical devices and equipment.
2.   Provide support for the Microsoft Office suite, including SharePoint, Word, Excel, PowerPoint, and Outlook.

•   Support meeting rooms and implemented technology solutions, such as videoconferencing systems and audiovisual equipment.
•  Organize and manage activities with Vendors/Maintenance companies for equipment and technology structures.
•   Assist in the analysis and quotation of necessary equipment for the technology area, such as laptops, monitors, cell phones, mice, keyboards, switches, room maintenance, cabling, among others.
•   Maintain IT inventory control for all devices, including models, warranties, and purchase invoices, facilitating control and information analysis.

•   Software Installation and Updates Installing, updating, and maintaining software applications to ensure they are current and functional.
•   Maintain documentation of procedures and solutions for future reference.
•   Collaborate with other IT team members to resolve more complex issues.
•   Provide basic training to end users on the proper use of technologies and security policies.
•  Ensure the security and integrity of corporate data by following company security policies and guidelines.

Requirements:

Proven experience in IT technical support in a corporate environment.

Experience and maturity to work with C-Suite level Executives and ability to communicate ideas, standards and policies with confidence

Excellent verbal and written communication in English