We are looking for HR Associate / Associate Solution Center for our client in Los Angeles, CA

Job Title: HR Associate / Associate Solution Center

Job Location: Los Angeles, CA

Job Type: Contract

Job Description:

Pay Range: $22hr - $27hr

• The Solution Center Associate serves as the first point of contact for employees seeking HR support. 
• The role involves providing resources and solutions to inquiries, maintaining documentation, escalating issues as needed, and identifying opportunities for process improvements. 
• The Associate will uphold the university’s vision, culture, and values by delivering clear, efficient, and courteous support. 
• Responsibilities include opening and managing cases, ensuring accurate records, and following up to resolve issues in a timely manner while adhering to all HR service level agreements.

Education:

• Some college education required; bachelor's degrees preferred.

Must Have:

• Minimum of 2 years of Customer Service Experience.
• Outstanding Communication Skills.
• Proficiency in Computer Skills.
• Prior experience in a Call Center.
• Contact Center/Customer Service Experience; HR experience is preferred.

Nice to Have:

• Professional and Neat Appearance.
• Familiarity with Workday.
• Some college education, with a preference for bachelor's degrees.
• Preferred HR Experience.
• Knowledge of HCM Systems.