Target Salary Range: $80-85K

Job Overview: Join our dynamic team as a Level 2 Systems & Network Support Engineer, where you'll play a crucial role in maintaining the stability, security, and performance of our clients' IT infrastructures. This role requires a blend of technical expertise in networking and systems administration, along with a strong commitment to delivering exceptional customer service. You'll tackle complex technical challenges, collaborate with cross-functional teams, and contribute to the continuous improvement of our clients' IT environments.

Key Responsibilities:

1. Advanced Technical Support: Provide expert Level 2 support for escalated issues related to networking and systems, ensuring swift and effective resolutions that minimize downtime.
2. Network Infrastructure Management: Configure, monitor, and maintain critical network components, including routers, switches, firewalls, and access points, to ensure optimal performance and security.
3. Systems Administration: Oversee the administration of Windows and Linux server environments, performing routine updates, patches, and troubleshooting to guarantee uninterrupted operations.
4. Security Best Practices: Implement and uphold stringent security measures to safeguard client networks and systems, and respond proactively to any security incidents or vulnerabilities.
5. Data Backup & Recovery: Manage and regularly test backup and disaster recovery protocols, ensuring data integrity and availability in the event of system failures.
6. Patch Management: Apply necessary patches and updates across systems and network devices to mitigate vulnerabilities and reduce potential risks.
7. Proactive Monitoring: Utilize advanced monitoring tools to identify and address potential issues before they escalate, ensuring continuous system uptime.
8. Comprehensive Documentation: Maintain detailed and accurate documentation of network and system configurations, processes, and troubleshooting procedures.
9. Client Interaction: Engage with clients to understand their technical challenges, provide timely updates, and deliver professional, client-centered support.
10. Team Collaboration: Work closely with Level 1 and Level 3 engineers, as well as other technical teams, to resolve complex issues and ensure seamless IT support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Relevant certifications such as CompTIA Network+, Cisco CCNA, Microsoft Certified Systems Administrator (MCSA), or equivalent.
• Minimum of 3 years of experience in a similar role within a Managed Service Provider (MSP) or IT support environment.
• Strong expertise in networking, including TCP/IP, VLANs, routing, and security protocols.
• Proficiency in Windows and Linux systems administration.
• Experience with virtualization technologies like VMware or Hyper-V is a plus.
• Familiarity with backup and disaster recovery strategies.
• Excellent problem-solving skills with a methodical approach to troubleshooting.
• Strong communication skills, with the ability to convey technical information to non-technical clients effectively.
• Demonstrated ability to keep pace with evolving technologies and industry best practices.

Key Attributes:

• Detail-oriented with a strong focus on accuracy.
• Capable of working independently as well as collaboratively within a team.
• Proactive, self-driven, and motivated to achieve excellence.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Committed to delivering high-quality service and maintaining client satisfaction.