Qualifications

• As an expert Data Center Lab Technician L3, you are expected to possess advanced competency and experience working in Data Centers, with Servers and related knowledge
• Minimum 3 years of hands-on computer/server hardware break-fix and rack stack experience in a data center environment
• Advanced knowledge of computer applications
• Knowledge of service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Excellent customer service mindset willing to meet and exceed customer expectations
• Self-motivated, professional and high level of attention to detail
• Driven, self-motivated to continuously improve
• Eager to learn and fast learner
• Willingness to adapt to different learning styles in training new technicians
• Adaptable, able to work independently and a proactive team-player
• Able to work well in isolation and on repetitive tasks
• Capable of multitasking with high level of attention to detail
• Able to mentor and train peers
• Able to safely lift and move a minimum of fifty (50) pounds

Job description

As an expert Data Center Lab Technician L3, you will be working in a Data Center on a team of Data Center Lab Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work Onsite Monday through Friday 8:00am to 5:00pm supporting switch rack and stack, cabling, firmware upgrades and providing remote hands for offsite engineers for configuration, communicating with Project Manager and Key Stakeholders. You will also provide remote hands support for networking equipment and cabling. You will provide leadership and mentorship to the L2 technicians on the project. As an expert Data Center Lab Technician L3, you are expected to possess advanced competency and experience working in Data Centers, with Servers and related knowledge. This project is expected to begin mid-August and run through the end December 2024.