Clearnetwork is a growing Managed Security Services Provider (MSSP) dedicated to delivering top-notch cybersecurity solutions to our clients. Our team is passionate about protecting organizations from cyber threats, and we pride ourselves on providing personalized security services tailored to the unique needs of each client. As a small but dynamic team, we offer a collaborative environment where every member’s contribution is valued.

We are seeking a skilled and motivated Security Analyst to join our team. A background in help desk support or system administration is preferred, as it provides a solid foundation for understanding complex IT environments and addressing security challenges. An experience with secure email gateways, Exchange Online, SIEM tools, or EDR such as Crowdstrike or SentinelOne are also a major plus. This is a great role for someone looking to move into cybersecurity from a background in IT.

Key Responsibilities:

• Monitor and Respond: Continuously monitor client environments using SIEM and EDR tools. Analyze security events and alerts to identify potential threats and take appropriate action. Create custom rules for customers and tune detection logic.
• Customer Support: Respond to customer support requests for our email security service and assist with configuration, recommendations, and reporting system bugs or outages
• Incident Response: Act as the first line of defense in identifying and responding to security incidents. Collaborate with clients and our internal team to contain, mitigate, and document incidents.
• Security Training: Configure user awareness training and phishing simulations for customers
• Client Support: Provide expert advice and support to clients, helping them understand security risks and implementing measures to improve their security posture.

Job Requirements:

·         3-5 years of experience in IT or cybersecurity (help desk, system administrator, analyst, etc.)

·         Strong written and verbal communication skills – an ability to explain technical concepts to customers with wide-ranging technical knowledge

·         Fundamental understanding of networking (TCP/IP, common ports, TLS, etc.)

·         Flexibility to occasionally assist customers outside of standard business hours

·         Effective technical writing skills to assist with policies, procedures, and reporting

Ideal Candidate:

·         Previous experience in a customer-facing role such as at an MSP/MSSP

·         Hands-on experience responding to and remediating malware on Windows/Linux machines

·         Strong understanding of cyber threat actor methodology (MITRE ATT&CK, Killchain, etc.)

·         Familiar with Active Directory best practices (Group Policy, Users & Computers, DNS, etc.)

·         Intellectual curiosity and a desire to remain up to date on cybersecurity news