Are you driven by solving problems and enjoy leading people? Block Advisors is looking for passionate Team Leaders to accelerate our year-round tax business by managing a single Block Advisor tax office and providing leadership to a customer-centric team of associates.

Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. As a Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives (i.e., clients, revenue and earnings). You’ll also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed.

You’ll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you will work a reduced work schedule during the summer months and may even apply for advancement opportunities.

What you’ll do…

· Partner with the Franchise General manager to create and implement office-level growth plans, which include developing local partnerships and managing office community involvement

· Assist the Franchise General Manager in recruiting and interviewing candidates for tax office associate positions

· Serve as point of contact for onsite escalated client service concerns

· Ensure clients are scheduled properly and conflicts are resolved

· Lead daily activities to ensure that all tax office associate's work is completed according to deadlines, with attention to quality standards, priorities, and overall goals

· Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

· Lead daily team meetings and communicate essential information to tax office associates

· Create associate work schedules and ensure accurate timekeeping and overtime management

· Prepare tax returns, as required, upon successful completion of the Income Tax Course

What you’ll bring to the team…

· Prior experience working in a customer service, shift leader, or similar role

• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
• Annual completion of 18 hours of continuing education and ability to meet all other IRS and applicable state requirements
• Customer-centric mindset with strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Passionate, determined, resilient under stress, and a will-to-win attitude
• Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs
• HS diploma/GED or higher

It would be even better if you also had…

• 3+ years as a Tax Professional

Perks of the job…

Being here has its benefits. Our benefit offerings can help you plan for the health, well-being and financial wellness needs for you and your family. At Block, seasonal associate benefits include:

· Retirement savings plans

· Tax prep benefit

· Other perks like free coffee, flexible hours, collaborative teams and much more!

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings by the terms of each plan.