Essential Duties & Responsibilities
Will perform routine and work related to the repair, rework or refurbishment of medical devices.
Troubleshoot and analyze customer device returns to problem solve root cause issues, working with Senior or Lead Technicians or the Supervisor or Manager as needed
Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance) and ICU’s QMS.
Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
Work with Manager and QA to identify and resolve process and/or product non-conformities.
Clean the assigned work area on daily basis to maintain clean work environment.
Work on special projects as they arise.
Knowledge, Skills & Qualifications
Demonstrate initiative and good teamwork skills
Experience with cGMP, process, and product knowledge a plus
Verbal and written communication skills
Ability to read, understand, and follow complex written procedures
Quality and results oriented
Education and Experience
High School diploma or GED equivalent
A.S. degree in a technical discipline preferred, or equivalent experience
Minimum of 2 years of industry experience in a high-tech manufacturing or servicing environment
Minimum Qualifications
Must be at least 18 years of age
Must pass pre-employment drug screen and background check
Travel Requirements
Typically requires travel less than 25% of the time
Physical Requirements and Work Environment
Job duties are performed in a service repair hub environment
Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
Must be able to lift 25 lbs.