Summary:                                                       

 Tier 1 Telephony Support, implementation and systems maintenance. Senior position will work with the team to resolve issues and train/mentor the junior level team members.

Essential Job Functions may include:

• Manage, supervise and provide technical advice on telecommunications systems
• Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria
• Document plans, requests, activities and specifications and report on them
• Program features, design networks and systems and allocate resources as necessary
• Monitor and test systems and peripheral equipment and troubleshoot problems
• Evaluate systems performance level and improve capabilities as needed
• Oversee and coordinate telecommunications activities
• Purchase electronic equipment and prepare budgetary justifications
• Cooperate with management to develop staff and improve their skills
• Follow industry’s standards and best practices

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education and/or Experience:

• Proven work experience as a telecommunications specialist
• Familiarity with MS Office and databases
• Hands on experience with all telecommunications systems including peripheral equipment (e.g.computer networks, optical fiber, on site controllers, etc)
• Adequate interpersonal and organizational skills
• Team player with customer service orientation

Language Skills:

Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Customer Service Relationships:

Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Certificates, Licenses, Registrations:

None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.