TEKsystems' client is looking for a Senior Manager, Global Email & Collaboration Services, to lead and manage the migration from on-premises email to the O365 suite of end-user products across its global environment. The successful candidate also will lead and manage the SharePoint environment and efforts to migrate to SharePoint online, where appropriate.

Essential Responsibilities

• Establish and manage a support team and related processes for support services, utilizing employees and partnerships with new and existing partners.
• Establish a methodology and measurements to evaluate end-user satisfaction for relevant services.
• Manage licensing and cost of O365 services.
• Maintain the currency of software versions and manage any required refresh activities.
• Establish, support and help drive the adoption of ITIL practices using ServiceNow to support end users.
• Identify and act on opportunities to offer new and innovative collaboration tools to global users.

Education/Certifications
A bachelor’s degree in computer science or related field is required

Basic Qualifications

• Strong technical infrastructure background with at least ten years of relevant, proven and broad experience
• Experience managing a large global email environment – with office-based and field-based personnel – on personal computers, tablets, and mobile devices
• Experience leading the migration from on-prem Exchange to O365 and establishing support services for O365
• Extensive knowledge of Microsoft O365 and related products and licensing within the suite, including OneDrive, Teams, and SharePoint (on-prem and online)
• Experience in an ITIL environment
• Experience working in a global environment, leveraging outsourced services from multiple partners
• Ability to work in a team-oriented and fast-paced environment
• Strong interpersonal, verbal and written communication skills
• Strong attention to detail
• Ability to handle multiple tasks, assignments and projects simultaneously
• Experience using ServiceNow preferred