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Process Specialist

Lufthansa Technik
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United States
$90,000 - $110,000 yearly
Dec 06, 2025

Job Description

Job Description

Position Title:

Process Specialist

Organization:

Lufthansa Technik Puerto Rico (LTPR)

Department:

Compliance, Safety & Innovation

FLSA Classification:

Exempt

EEOC Job Category

(2) Professionals

Revision Date:

May 10, 2024

  1. Position’s Connections

Position of the direct supervisor

Process Management & Innovation Supervisor

Positions of the direct subordinates

N/A

  1. Description of the Position

This position provides expertise, guidance, and support to the Process Management & Innovation Supervisor in developing and enhancing processes and organization of the Base Maintenance Production Network. To work closely together with the to support the delivery of Strategic Company and Corporate Objectives through the deployment of Continuous Improvement tools and techniques. Maintaining close collaboration with the Process Specialists from the other facilities.

  1. Essential Responsibilities
  • Pro-actively Support the ONE Production System (OPS) in general and the Process Management & Innovation Supervisor in particular in implementing, sustaining, and continuously improving the OPS network with their central and local strategic projects and initiatives.
  • Provide expertise, guidance, coaching and support to the local management in establishing and maintaining a winning culture of Continuous Improvement (CI).
  • Analyze processes and align with other departments to evaluate and support the implementation of improvements.
  • Work in projects related to the responsible processes.
  • Participate in developing targets.
  • Take an active role in the implementation of solutions for process improvements within the department.
  • Assist the Process Management & Innovation Supervisor in maintaining the OPS Control platform (OPS-CC).
  • Coordinate and assist in the creation and monitoring of agreed process improvement plan at site level in close coordination with the Process Management & Innovation Supervisor, Head of Production (HOP) and CEO, regularly reviewing the local and central projects and performing or assisting corresponding risk assessment.
  • Develop automations for data gathering from different sources across the organization and transfer this knowledge into easy-to-understand reports and digital solutions.
  • Promote the awareness of current developments in Lean methods & tools, problem solving, CI and change management.
  • Perform detailed analysis, interpretation including trends and launch proposed initiatives based on the outcome of the data.
  1. Other Responsibilities
  • Maintains working area clean and organized.
  • Comply and ensure compliance with company policies, procedures, local and federal regulations.
  • Perform other tasks and projects, as requested.
  • Ensure adherence to compliance culture requirements.

  1. Education, Skills, and Competencies
  • Bachelor’s degree in computer science, Software Engineering, data Analysis or related field preferred.
  • Minimum of 1 year experience in data handling and visualization
  • Experience in process analysis, improvement, and designs (preferably in the MRO environment)
  • Excellent communication and interpersonal skills. Be keen to learn & build up expertise regarding CI methods & tools.
  • Have a strong ability to understand and apply Change Management and process improvements philosophies/ thinking to the continuous improvement of business processes.
  • Be a creative and strategic thinker, with the ability to facilitate strategic & operational events from shop floor to executive level.
  • Be a team player and have the strong ability to engage others.
  • Ability to work effectively under pressure, multi-task and prioritize (Manage Complexity).
  • Have commercial awareness and a technical understanding of the MRO business.
  • Good analytical and problem-solving skills.
  • Have a high level of discipline and courage for Process Governance & Compliance Culture.
  • Have very good Project Management Skills (drive, delivery, creativity, and determination).
  • Fluent in English (both Written and spoken)

  1. Working conditions
  • Office environment. This job operates in a professional office environment.
  1. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax, scanner and filing cabinets.
  2. Could often work more than 40 hours per week, including on evenings and weekends. Also usually travel often for work.
  3. The workspace may range from a desk in an open layout cubicle, a private office or working remotely from home.
  4. Being a international company, there will be a linguistic diversity.
  5. The temperature will be in a comfortable range. Sometimes it may be colder than normal.
  6. Available to travel abroad

  1. Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, squat, bend, and talk and hear.
  • Must be able to use a computer keyboard, mouse, and office equipment.
  • Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
  • Sitting for Extended Periods: the job requires prolonged periods of sitting at a desk or computer.
  • Computer Use: the position involves extensive computer use, including typing, using a mouse, and staring at a screen for extended periods.
  • Lifting and Carrying: the job requires lifting or carrying items, even if they are relatively light, like office supplies, files, or equipment.
  • Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
  • Standing or Walking: While office jobs are generally sedentary, there may be occasions when standing or walking is required, such as during meetings or when using office equipment.
  • Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.

This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be reasonably assigned.

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