About Us

Hi, my name is Eddy Allen, Operations Manager at Health Insurance Alliance (HIA), and I am looking for a highly motivated Operations Analyst to join our dynamic team.  We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.

Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.

At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. 

As an Operations Analyst, you will be overseeing various aspects of the business to ensure efficiency, productivity, and compliance with industry regulations.

The Opportunity

• Developing, implementing, and optimizing operational processes to streamline workflow and projects.
• Monitoring and evaluating existing processes to identify areas for improvement and efficiency gains.
• Ensuring adherence to industry regulations and compliance standards.
• Implementing strategies to enhance Sales, CSR, QA operations to ensure prompt and efficient handling of inquiries and concerns.
• Implementing quality assurance processes to ensure the accuracy and completeness of insurance documentation.
• Analyzing operational data to identify trends and areas for improvement.
• Preparing regular reports for management, highlighting key performance indicators and operational metrics.
• Ensuring compliance with insurance regulations and industry best practices to mitigate any potential operating costs.
• Collaborating with the IT Department to evaluate and implement technology solutions to improve operational efficiency.
• Supporting any ad hoc projects to enhance operational efficiency.

What you bring to the table

• You have progressive experience in Operations and/or Analyst field.
• You have a Health Insurance Industry background (a bonus). 
• You are a demonstrated expert in Excel (including advanced functions, pivot tables, and report generation) and are able to pull reports and analyze data.
• You are familiar with call center software, such as Verint, Five9, and Leads Bunker for reporting.
• You have strong analytical and problem-solving skills with the ability to interpret complex data and provide clear, actionable insights.
• You have efficient verbal and written communication skills, with the ability to present findings to stakeholders at all levels and break down complex concepts to others.

Location & Hours

• Our office is located in Fort Lauderdale, Florida.  We are looking for someone that can commute daily to our Office.
• Typical hours of operation will be from 9 AM-5 PM Monday-Friday.  Possible extended hours during enrollment period. 

Compensation

Salary Range: $60k-65k USD annually

Benefits

• Competitive Compensation
• 15 days accrued PTO per calendar year
• Group Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
• 401 K after 3 month Probationary Period (Optional)
• Great Career development opportunities
• Monthly Team Lunches

The Interview Process

Round 1: Phone screen with Jade Hugh/Kiara Parish (HR/ Talent) 

Round 2: Excel proficiency test (15-min)

Round 3: In-person interview with George Papadakis (COO) & Eddy Allen (Operations Manager)

> Conduct references and background check

> Offer 

Deadline to Apply: Monday, September 9, 2024 

How We Hire

HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.

HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email [email protected].