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Customer Mkt Planning Analyst

TekWissen LLC
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Ohio, USA
$60,000 - $80,000 yearly
Dec 06, 2025
Admin-Clerical Marketing

Job Description

Job Description
Overview:
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.
Job Title: Customer Mkt Planning Analyst
Location: Reynoldsburg OH, 43068
Duration: 4 Months
Job Type: Contract
Work Type: Hybrid
JOB DESCRIPTION
Summary
  • This CRM Analyst is responsible for supporting omni-channel campaign execution including direct mail, email, SMS, app and corresponding offer creation.
  • It will support the Campaign Orchestration team by assisting with campaign segmentation and offer creation to ensure an omni-channel customer experience.
Responsibilities
  • Assist in implementing campaigns and offers, including the support of direct mail, SMS, app, and email programs, using campaign execution tools and offer platforms and related process improvement.
  • Update accurate offer-related documentation correlating with channel support, ensuring accuracy prior to distribution to cross-functional partners.
  • Assist in troubleshooting efforts for campaign or offer-related issues
  • Adhere to internal and external vendor SLAs ensuring deliverables are provided in a timely manner & campaigns go out on time.
  • Contribute to the analysis and optimization of team processes, using data-driven insights to improve workflows and efficiency
  • Support team members' work by providing a QA review of deliverables when needed
  • Responsible for weekly count validation for campaign populations
  • Responsible for testing and validating offer functionality prior to the start of a campaign redemption window
  • Contribute to seasonal and campaign hindsight analysis, helping to identify findings for future segmentation and testing, and supporting innovation in execution processes and tools
Qualifications & Experience
  • Previous experience working in a data warehouse environment preferred.
  • Some SQL experience required.
  • Some experience with databases such as Snowflake, Oracle, SQL Server or strong willingness to pick up those skills.
  • Familiarity with campaign tools such as ADOBE, UNICA and/or CRM tools like Salesforce, Oracle CRM.
  • Customer Data Platform (CDP) or Campaign Management tool experience preferred.
  • Any exposure to programming preferred.
  • Understanding of/Eye for Process Improvement & Project Management along with task prioritization.
  • Experience in a fast environment such as marketing, analytics or finance.
  • Strong communication skills ability to understand technical requirements and build a plan of execution to get the required deliverable with minimum support.
  • Analytical thinker with ability to identify and proactively solve problems.
  • Understand the importance of team work, time prioritization, planning, coordination and collaboration.
Education
  • Bachelor's/associate degree in Finance, IT, Business, Economics, Marketing, Math, related disciplines or equivalent work experience.
  • Core Competencies
  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About TekWissen LLC
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