Operations and Product Support Manager 

Position Overview

The Operations & Product Support Manager will oversee daily operational functions to ensure seamless product delivery, customer satisfaction, and technical support. This role is responsible for managing inventory, logistics, customer service, and clinical/product installations, while driving efficiency and maintaining compliance with regulatory standards.

Key Responsibilities

Clinical & Product Support

• Manage on-site diagnostic equipment installations and training sessions, either directly or through team members.

• Partner with the sales team to support product installations and troubleshoot technical issues.

• Handle product quality claims, prepare reports, and coordinate with headquarters for timely resolution.

Team Leadership

• Lead, coach, and develop direct reports to enhance performance and drive continuous improvement.

• Implement strategies to evaluate and improve processes across product support, customer service, logistics, and warehouse operations.

Customer Service

• Oversee the processing of quotes and sales orders, providing backup support when needed.

• Resolve customer issues by delivering accurate information and effective solutions.

• Ensure customer records are complete and properly maintained in both physical and digital formats.

• Manage RMAs and coordinate timely product returns to headquarters for inspection.

• Maintain updated documentation and files

Logistics & Inventory Management

• Establish and oversee cycle counting programs to ensure inventory accuracy and FIFO practices.

• Manage inbound and outbound logistics, including customs clearance and FDA compliance.

• Ensure product traceability across field inventory, trunk stock, and samples.

Education & Experience

• Bachelor’s degree

• Broad experience in the medical device industry

• Proficiency in Microsoft Office; experience with ERP and CRM systems preferred.

Key Attributes

• Dynamic, entrepreneurial, and self-motivated leader with a strong sense of accountability.

• Excellent communication and organizational skills with a proven ability to execute and deliver results.

• Self-starter with the ability to manage multiple projects independently and collaboratively.

• Willingness to travel as required.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.