Gangelhoff Properties Inc.

DBA Country Inn & Suites by Radisson, Little Falls, Minnesota.

Reports to Administrative Manager

Audit Guest Service Position: 11 pm to 7 am

· Understand and train all audit reporting operations from Administrative Manager. Report daily audits with 100% accuracy to owner each shift via email.

Keep laundry in process throughout the shift. Keep all workspace clean and organized.

· Maintain hotel security through all cameras and walking property each hour.

· Enforce pool closing and related rules for all guests.

· Train for all setup operations on Breakfast presentation and be ready for guests within 15 minutes of start of each breakfast day.

· Maintain consistency as trained, all check in and out procedures for all Guests.

o Answer phone in 3 rings whenever possible with approved greeting.

o Take messages from calling guests when busy and return calls.

o Understand and operate phone system properly.

· Provide input to Administrative Manager related to guest experiences.

· Train, understand and operate the Opera booking software program for all guest procedures.

· Count and balance your shift with appropriate cash drops at the beginning and end of each shift.

· Create a positive work environment by communicating daily with each member of the team before, during and at the completion of each day’s shift.

· Maintain the “Daily Log” on the computer for each person to read and update the day’s activities.

· · Hours: Works primarily 11 pm to 7 am shift, weekdays, and weekends.

Responsibilities:

· Work well with others in team and individual settings.

· Manage daily laundry to replenish stock and fill shelves. Report any product shortages to Revenue Manager to maintain smooth function of laundry.

· Inspect and set aside stained laundry for extra treatment in wash cycle.

· Check and clean dryer lint traps each shift.

· Report any equipment or room malfunction to Maintenance or Revenue Manager each day/week as needed.

· Understand proper safety and fire procedures and what steps to take in the event of a fire or power outage emergency.

· Charge guest appropriate fees for pet, and related use by guest.

· Report immediately any suspicious use of illegal substances by guest to Revenue Manager.

· Respond to reasonable complaints/requests with professionalism and act to satisfy each guest.

· Strictly adhere to rules regarding health and safety including any company-related practices.

Requirements:

· Work weekdays or weekends as needed, full or parttime.

· Understand and facilitate laundry process.

· Reliable: Work independently from other team members and prioritize overnight work routine to accomplish best results.

· Must wear work uniform and nametag provided by company.

· High standard of excellence in all areas of guest service and cleaning quality.

· Must be awake and alert throughout the entire shift.

· Ability to speak and understand the English language.

· High school degree and ability to learn and train in a multitasking and computer related environment. Outgoing and customer relational personality.

Benefits:

5 days of PTO – Available after 2 completed years of employment .

· Direct payroll into your checking account.

· Friends and Family room discounts at all Country Inn and Radisson and Choice hotels across the United States.

· Flexible work schedules with other staff.

· Helpful, positive, and cooperative working environment. Work problems communicated to HR Manager and resolved in a timely manner.

· Participation in other incentives for staff as created by HR and owner.

· (2) 15 minute and (1) 30-minute paid lunch or dinner break.

· Use of personal phone while at work per management guidelines.