IT Generalist / Business Analyst

Job Description

Job Title:  IT Generalist / Business Analyst

 Department: Information Technology

 Reports to:   Technology Manager

Purpose:  This is an IT Generalist role in very lean IT organization supporting a fast-growing company running 100% software as a service (SAS) applications.  The ideal candidate will be a demonstrated self-starter with a high level of business process understanding, MS Excel skills, and experience configuring reporting and business process applications.  The ideal candidate will also have, and be willing to use, a wide range of basic IT skills to serve on the front-line helpdesk.  He/she will be able to independently research and quickly solve a wide variety of basic PC and small office networking issues, as well as use and manage outside support resources when appropriate. 

Roles and Responsibilities:      

·        Front-Line helpdesk for company employees

o   Triage employee requests for user issues, application issues, or networking/hardware issues

o   Know when to resolve issues or request the right support vendor to do it.

·        Windows, network and pc maintenance 

o   Troubleshoot PCs and minor network issues 

o   New employee PC set-up and configuration  

o   Documentation of processes 

·        Telephone Administration 

o   Set-up and troubleshoot hosted IP phone issues 

·        Business Analyst 

o   Configure Jet reports

o   Configure MS Power BI reports and dashboards

o   Configure MS Dynamics CRM reporting and limited application configuration

o   Configure BP Logix Process Director workflows, timelines, forms and reporting

• Rapidly develop and deliver solutions to the business following an Agile philosophy and methodology.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and synthesize information into documentation understood by all.
• Evaluate existing business processes and systems to identify gaps and opportunities for improvement and consistency.
• Develop business intelligence reports to support KPI's, performance and profitability.

Knowledge, skills and abilities:

• Ability to research and solve problems independently
• Ability to effectively handle multiple tasks in a fast-paced environment.
• Well organized and self-directed.
• Excellent time management, organization and communications skills; oral, written and telephone.
• Demonstrated skills with MS Excel including, but not limited to, configuring basic functions and pivot tables.  VBA skills a plus.
• Demonstrated skills solving basic network and PC problems
• Demonstrated understanding of creating and following business process flows.
• Experience and proficiency configuring two or more of the following applications:
  • Jet Reports
  • MS Power BI
  • MS Dynamics CRM
  • BP Logix Process Director
  • MS Business Central

Education: BA/BS Degree in business analysis, finance, or information technology 2-4 years of relative analyst/IT experience or BA/BS in another discipline and 4-6 years of highly relevant experience in configuring applications and reporting.

Physical Demands Work Environment:

• Frequently required to sit and use hands/fingers to handle, feel and to manipulate keys on a keyboard. Occasionally required to stand, walk and reach with arms and hands.
• Vision abilities required by this job include close vision.
• Typical office work environment, which is usually quiet. Required to operate a personal computer, photocopy machine, facsimile machine, calculator, telephone, etc.

The above is intended to describe the primary responsibilities and duties associated with the performance of this job.  It is not to be construed as an exhaustive statement of assignments, responsibilities, or requirements.