ATTENTION ALL CUSTOMER SERVICE PROFESSIONALS:

We are seeking an entry to mid-level insurance professional with superb customer service skills to join our clients team as a Commercial Lines Account Manager. This position is based in their Falls Church headquarters, with the option to work in a hybrid capacity after the initial 120 days (3 days in office, 2 days remote). Strongly desiring 3-5 years of strong client-facing customer service experience, preferably with good tenure at a previous company. This role is responsible for managing a diverse book of business and is essential to developing and maintaing the relationship with clients and providing the first line of excellent customer service.Candidate must have insurance industry experience with CIC or CISR Certification, or P&C License

Type: Direct Hire
Salary: $60,000-70,000 + 
Hours: Mon-Fri, 8AM-5PM (30 minute lunch)

Background Check: Yes
Reference Check: Yes

Bilingual Spanish/English: Preferred, not required

Qualifications:
• Prior experience in the insurance industry with CIC or CISR Certification, or P&C License
• 3-5 years of strong client-facing customer service experience, preferably with good tenure at a previous company.
• Driven to learn and develop knowledge of the insurance industry.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Job Duties:

The AM role is essential as he/she develops and maintains the relationship with our clients and provides the first line of excellent customer service. Duties include endorsements, answering underwriting requests, rounding out and up-selling accounts, renewing policies including surplus lines, renewal proposals, answering billing questions, audit disputes, and processing cancellations/reinstatements.

Requirements:

• Be ethical, professional, personable, highly motivated, energetic, and responsible

Possess the following skills:

• Critical thinking
• Excellent written and verbal communication
• Ability to multi-task
• Organization
• Have strong computer proficiency in Word, PowerPoint, Excel, and management systems

Our Preferred Candidate will have:

• Bilingual SP/EN
• Knowledge of Applied/TAM
• Experience with Erie, Travelers, Donegal, Hanover, and The Hartford’s management and quoting systems

Benefits:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Hybrid work option available after the first 120 days.

If you are a motivated individual with a passion for customer service and an interest in the insurance industry, we would love to hear from you. Please submit your resume and cover letter for consideration.