Have you ever wanted to be an Employee Owner? We are looking for a problem solver and customer-focused individual to join our team as a Network Analyst! This person will coordinate the installation and networking of equipment in the field as well as investigate and solve network-related issues.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Install and train basic applications such as printing, scanning, and faxing
• Install and train progressive applications such as specific workflow demands and software and client-based applications
• Analyze client needs, recognize business opportunities, and influence sales volume growth
• Provide support to clients to solve all facets of network-related installations and problems
• Recognize and escalate issues when additional skillsets are needed
• Provide onsite service on emergency service calls when needed in order to maximize equipment uptime for clients
• Provide accurate reporting of client interactions as well as installation and troubleshooting status to all parties involved
• Work closely with client IT personnel and the sales team to pre-configure machines before delivery and installation
• Work closely with software vendors to maintain support for bug fixes and latest updates
• Provide support to service and sales personnel as needed
• Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner
• Maintain product knowledge of operating systems to support all aspects of MFP printing, scanning, and software solution integration
• Assist on special projects as assigned

GENERAL REQUIREMENTS:

• Excellent customer service skills
• Excellent analytical abilities and problem-solving skills
• Excellent organizational and time management abilities
• Ability to set priorities and manage multiple projects simultaneously
• Ability to recognize when to escalate an issues
• Self-motivated, flexible, and take initiative
• Excellent verbal and written communication skills

WORK ENVIRONMENT:

A Network Analyst must be able to travel to other branches and client locations to complete equipment installations and resolve network issues.

QUALIFICATIONS:

• Bachelor’s degree or one to two years of related experience and/or training; equivalent combination and experience is a plus
• Strong technical background
• Ability to handle technical problems involving server concrete variables in standardized situations
• Ability to complete all facets of machine installations with a very high competency
• Experienced in troubleshooting a network environment as it relates to our products including printing, scanning, document workflows, applications, and solutions
• MCSE or equivalent experience is a plus
• Software Vendor certifications are a plus
• Must be able to lift up to 75 pounds