The Clerk’s Offices for the United States District Court and the United States Bankruptcy Court for the Northern District of Indiana are accepting applications for a full-time Information Technology Technician I in the Fort Wayne Division. The incumbent will be a shared services employee who performs various functions for both Clerk’s Offices, including end user support activities for computer-based systems, help desk support for end users, technical support in installing and configuring computer hardware and software programs, routine troubleshooting, and technology support in the courtrooms. As a member of the Court’s information technology team, the incumbent will report to the District Court Systems Manager and is expected to participate in ongoing training and professional development. This position may require lifting and moving of moderately heavy items, such as computers and audio equipment. Performing duties during non-business hours when needed is required.

Representative Duties:

· Respond to help desk calls/emails.

· Provide technical support.

· Support, test, and maintain technology in courtrooms.

· Log computer problems.

· Assist users on applications currently in use.

· Provide end user training as needed.

· Manage Accountable Property Inventory.

· Assist with setup, configuration, installation and documentation of hardware and software.

· Assist with deployment and/or excessing of IT equipment, including mobile devices.

· Provide cabling support.

· Perform other duties as assigned.

Minimum Qualifications:

To qualify for this position, the applicant should be a proactive self-starter who has:

· a high school diploma or equivalent;

· two years of general experience that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the position's duties;

· one year of specialized experience in the Information Technology (IT) field which demonstrates proficiency in the competencies of IT and Automation;

· the ability to work independently and harmoniously with others in a team-based setting;

· the ability to multi-task and prioritize tasks and work assignments;

· strong organizational skills and attention to detail;

· the ability to communicate technical information effectively (orally and in writing) to end users in an understandable manner;

· excellent customer service skills; and

· sound judgment, maturity, tact, trustworthiness, and dependability.

Education above the high school level may be substituted for general experience.

Court Preferred Qualifications:

· An associate degree or higher from an accredited college or university in Computer Science, Information Technology, Engineering, or other field closely related to the subject matter of the position; or certification from related Military training; or certification from similar technical training institutions, is preferred.

· Two or more years of specialized experience.

· Prior experience providing help desk support.

· A consistent past employment record.

· Knowledge of custom off-the-shelf hardware and software programs.

· Demonstrated experience in project management.

Some travel to other divisional offices (South Bend; Hammond) with occasional overnight stays is also a requirement of the position.

Conditions of Employment:

Judiciary employees are required to adhere to the Code of Conduct for Judicial Employees. This position is classified as a high-sensitive position within the federal judiciary. As a condition of employment, the selected candidate must successfully complete a background investigation with periodic updates every five years thereafter. Employee will be hired provisionally pending results of the background investigation and retention will depend upon a favorable suitability determination. Applicants must be United States citizens or eligible to work in the United States. All application information is subject to verification. Judicial Branch employees of the United States District Court are excepted service appointments, are not under the Civil Service System, are not subject to the employment regulations of competitive service and are “at-will” employees who can be terminated with or without cause by the Court. The successful candidate for this position will be required to comply with any court policy in place regarding vaccination and exemptions. This position is subject to mandatory electronic fund transfer participation for payment of net pay.

Benefits:

The Federal Judiciary offers a comprehensive and diverse benefits package that includes paid federal holidays, annual and sick leave accrual, and retirement benefits under the Federal Employees Retirement System (FERS), which includes the Thrift Savings Plan, a 401k style retirement savings program with capped employer matching and automatic contributions. Benefits also include optional participation in an employer subsidized Federal Employees Health Benefits (FEHB) Program and Federal Employees Group Life Insurance (FEGLI) Program. Additional supplemental benefits include the Federal Employees Dental and Vision Insurance Program (FEDVIP), a Commuter Benefit Program; private long-term disability plan; and a Flexible Benefits Program. A Public Service Loan Forgiveness Program is available to certain eligible full-time employees with qualifying student loans. Time-in-service credit is available to employees of other federal agencies, as well as for those with prior military service, for determining leave accrual and retirement benefits. See the website of the United States Courts for an overview of Federal Judiciary benefits.

Application Process:

Qualified applicants are invited to submit a cover letter, Résumé and Application for Judicial Branch Employment Form AO-78 (Federal Judicial Branch Application for Employment (uscourts.gov)). The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. However, candidates for this position will not be asked about their criminal history prior to receiving a tentative offer of employment. Therefore, candidates completing the AO-78 for this position are not required to complete questions 18-20 regarding criminal history at the time of application. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual’s date of hire. Submit all material in a single pdf via email to [email protected], referencing the Vacancy Announcement Number in the subject line. Incomplete packets may not be considered. Verification of employment, education, and reference checks will be made prior to any offer of employment. Applicants scheduled to interview should advise Human Resources if any accommodation will be necessary. Participation in the interview process will be at the applicant’s own expense. The Court will not pay for relocation expenses. Only those applicants selected for an interview will be contacted.

The District Court of Northern Indiana reserves the right to fill the position earlier than the closing date, modify the conditions of this job announcement, and/or withdraw it. At the Court’s discretion, more than one position may be filled from this announcement. Additionally, the Court reserves the right to reopen the posting to solicit applications from additional applicants should the Court deem this necessary. If a subsequent vacancy in a similar classification becomes available within a reasonable time of this announcement, the Court may elect to select a candidate from the original qualified applicant pool without further advertisement and competition. Any such actions may occur without prior written or other notice.

Indiana Northern District Court is an Equal Opportunity Employer.

Please visit https://www.innd.uscourts.gov/employment for full details and access to the required AO78 Application.