Responsibilities:
· Greet patients and staff as they enter/leave the office
· Answer heavy volume phone calls, email and mails
· Assist patient with completion of registration, insurance and other required forms
· Computer literacy and able to operate fax machine, multiple phone lines and other necessary office equipment
· Accurately record and collect payments and clearly explain financial obligations to patients
· Assist in sorting, scanning, packaging and distributing mail to appropriate party
· Identify and upload supporting documents into database
· Respond to requests for additional information/documents in a timely matter
· Provide accurate information and/or supporting documentation via phone, email, fax and mail.
· Must be able to work well with other team members to complete duties on a daily basis
· Must be able to communicate effectively with many parties and show a high level of professionalism
· Complete daily tasks such as maintaining proper record keeping in patient electronic accounts and keeping waiting area tidy
Requirements:
· Must be able to work evenings and weekends
· Minimum education of High School Diploma
· Must have customer services experience
· Basic understanding of medical terminology
· Experience working in medical setting (preferred but not mandatory)
We are looking for someone who is/can
· Friendly
· Reliable
· Self-Motivated
· Organized
· Computer efficient
· Detailed oriented
· Work independently and efficiently
· Complete tasks in timely matter to reach deadlines
· Work under pressure to meet productivity guidelines