Senior Corporate Collector

Job Type: Contract / M-F 8am - 5pm

Pay Rate: Up to $27 per hour

Location: Roswell / Alpharetta

The Sr. Corporate Collector is responsible for performing collections activities associated with all accounts including those involved in bankruptcy or legal proceedings. The role oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off and assists in the resolution of these situations.

Senior Corporate Collector Responsibilities:

• Proactively contacts clients with delinquent accounts via telephone and other methods to collect payment
• Calms irate clients and answers questions and complaints relevant to department functions
• Researches and reconciles accounts as needed
• Receives delinquency reports and verifies the status of accounts
• Communicates with accounts to secure a satisfactory resolution to payment problems
• Recommends possible charge-offs
• Submits payment remittances to the treasury team
• Resolves invoice discrepancies as needed
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
• Provides assistance with complex and sensitive collections activities
• Coordinates collections efforts with related departments
• Keeps Management informed of activities, progress, and of any significant issues
• Uses experience and knowledge of collection procedures and account documentation to create account notes
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly
• Develops and generates analytical reports for the Operations team

Senior Corporate Collector Qualifications:

• 2+ years in a corporate collections role required
• Previous accounting-related experience preferred
• Must have knowledge of collection procedures and related laws and regulations
• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Knowledge of collection procedures and related laws and regulations
• Knowledge of account contract terms and agreements
• Ability to deescalate upset clients
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail, organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
• Ability to mentor and train new associates