Job Title: In-Office Phlebotomy (IOP) Billing & Internal Communications Coordinator

Job Summary:
The IOP Billing & Internal Communications Coordinator is an important role, the primary responsibilities include facilitation of specific data entry into our EHR/PM software, specific workflows while acting as the liaison between the Billing Department, customer service, patients, providers and field services. Aids and answers to office staff. The IOP Billing & Internal Communications Coordinator will have met all the expectations outlined in the job description.

Successful completion of a Certified Medical Billing training program or 5 years of documented medical billing experience, with an understanding of billing software and insurance reimbursements. Ability to enter patient demographics, quickly and accurately. Strong Customer Service skills along with a fluent ability to communicate in English and Spanish languages.

Essential Duties:

• Communicate with patients and help with questions or direct them to appropriate person or departments.
• Answer client inquiries, establish the reason for the call, and resolve issues or refer to the appropriate person.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter all patient demographics and all other required information into the practice management system.
• Obtain patient registration information and enter into a computer system.
• Identify financial status of patients regarding sliding fee scale, insurance, or discounts. Refer to eligibility as needed.
• Verify third party payer coverage and billing information - insurance, etc.
• Assist with the correction of billing information as needed.
• Prepare financial batches daily for processing.
• Schedule patient appointments for medical providers via the computerized EPM
• Scan or upload documents into electronic health records.
• Knowledge of and participates in Unique Lab Services UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection.
• Maintain appropriate level of office supplies, medical forms at workstation.
• Assist with problem solving and error resolutions.
• Competent or knowledgeable of multiple specialties and/or departments.
• Maintain medical confidentiality following all HIPAA policies and procedures.
• Communicate in a timely and professional manner with patients and other team members at all times.
• Evaluate problems, situations or issues presented and prioritize workload resolution using critical thinking and problem-solving skills.

*The company reserves the right to add or change duties at any time.*

Qualifications:

• High school diploma or GED from an accredited institution.
• Five or more years of medical services experience or demonstrated competency with the skills and abilities of this level.
• Minimum three years of medical billing and/ or customer service experience as medical support team associate.
• Familiar with problem solving and research techniques that result in positive client outcomes and conflict resolution.
• Familiar with medical insurance and cash-pay billing activities.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.
• Effective communication demonstrated by the ability to read, interpret, comprehend, and comply with written and verbal communication.
• Practical mathematical skills for use in a healthcare setting.
• Ability to problem solve in situations both independently or with support from team and/or leadership.
• Adequate to advanced computer efficiency to include Google Workspace and Patient Management System (electronic medical record).
• Ability to communicate in more than one language: Spanish preferred.
• Medical Billing diploma or certification (Preferred).

Work Location: Fully Remote.

Schedule: Monday through Friday, 8-hour shifts.